HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Very Good

What do you like best? Ease of use and ability to follow all customer interactions What do you dislike? Nothing really it is vey good. I would recommend using Service What problems are you solving with the product? What benefits have you realized? Keeping a full record of a customer’s journey and using reports to survey NPS and customer satisfaction

HubSpot has completely changed how we do business!

What do you like best? The flexibility to fit our company's needs, as every business is unique. What do you dislike? A few new features in the Knowledge Base would be really great for our company, but maybe not for the masses. Recommendations to others considering the product: HubSpot really has a lot of features that can be used for your unique business. It solves problems and problems that you may not realize that you even had! So many of us were skeptical in the beginning, ...

Flexible Service tool that leverages the data in your company's CRM

What do you like best? The fact that all of your data is in one place, and when you're servicing customers you're able to see every interaction with a customer or group of customers associated with a ticket. What do you dislike? Some manual setup required using workflows. Service Hub tickets aren't automatically linked to all activity on a contact's timeline, as deals are. Recommendations to others considering the product: Use workflows/automations to fill the gaps - you can ...

Supported Support

What do you like best? The platform is easy to use, quick to make adjustments, and overall a lot less of a headache than many other platforms out there. What really makes the difference though is that the HubSpot team is incredibly helpful, the knowledge base and training available are vital, and the platform is constantly growing and improving based upon user feedback. What do you dislike? It is still a newer ticketing platform, so there are some functions that are missing ...

Exceptional support tool for the size of our support department (i.e. 1 person)

What do you like best? Service Hub makes a nice distinction between a Conversation (generally an email between the customer and my organization) and a Ticket. Not every Conversation should turn into a Ticket. The Snippets are a huge time saver for repetitive responses. The configuration that allows for automated Ticket generation based on a chatbot or form submission is very helpful as well. What do you dislike? It would be helpful if every Ticket's ticket ID (e.g. 218747967) were ...

Great tool!

What do you like best? I like how we can organize things by creating different pipelines. This helps me and my team prioritize what needs to be done first. How you can filter them based on create date / owner makes it very helpful as well. What do you dislike? Some downtime.. but it happens to any technology, right? Recommendations to others considering the product: I highly recommend this tool to any company looking for something to organize the way they communicate to their ...

User Friendly

What do you like best? We have 3 different emails linked to the ticketing system, and it works flawlessly What do you dislike? sometimes won't auto merge the same ticket What problems are you solving with the product? What benefits have you realized? Leads to a more team based structure for work

Amazing and versatile tool

What do you like best? HubSpot has proven to be a very versatile tool that helped my business in ticket management with customers and partners. What do you dislike? nothing to be mentioned so far, we are happy with the functionallity What problems are you solving with the product? What benefits have you realized? Transparent functionality, efficient tools for ticket management

Great Support!!!!

What do you like best? No matter what question I asked the support team was very helpful and had an answer for everything!!! What do you dislike? I haven't found anything that I don't like! What problems are you solving with the product? What benefits have you realized? I am new to HubSpot, so I have been learning how to navigate the ticket system and reporting.

I set up our company's entire knowledge base in under an hour

What do you like best? I like the simple design templates that keeps each article added looking consistent with the collection. Also how easy it is for collaborators to add their own articles. What do you dislike? I wish we could add sub-sub categories, the amount of themes we have for help articles are endless. A better file structure would really help our users navigate. Also being able to manage separate knowledge base URLs for different products would be very useful. ...