HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

A fantastic service that never stops

What do you like best? I love the ease of use that comes with HubSpot. That being said, if help is needed they are right around the corner. I've been using HubSpot for a little over two years now and between the service itself, the customer service, and the features that don't stop coming, I can't complain. Any time I need assistance or have an issue, they are quick to respond and solve all of my problems. What do you dislike? Out of all of the good, the only bad I can say is that ...

HubSpot Service Hub has been great for our support team

What do you like best? The knowledge base feature has been a huge value add for our team. We previously did not have any knowledge base for our customers. It was nice to be able to start one using HubSpot without having to invest extra money in case it didn't work out ;) Now we have over 100 articles. This has made it easier to train support team members and allows our customers to seek out answers first if they want instead of calling us. What do you dislike? It would be nice to ...

Detailed and well organized

What do you like best? Jack of all trades. There are so many services that they offer and excellent services. I love the integration of Gmail. What do you dislike? Chat service needs some tweaks. I would love some pre-built chat services that can be used for any generic scenarios. What problems are you solving with the product? What benefits have you realized? Document Flow, Marketing, Chat, Knowledge Base, Calendar, Meeting, etc. Very easy to use and easily customizable.

Great ticket system and even better feedback solution

What do you like best? We are taking full advantage of the pipeline possibilities. We are using one ticket system (great for collecting data) on 4 locations (4 pipelines). The customer support feedback is fully integrated to the ticket system and since we moved, our response rate went up from 4% to 11.5% ! What do you dislike? We have the full HubSpot enterprise solution and it seems that the other parts are being updated regularly with new features while the ticket system is ...

Overall a great value with some missing capabilities

What do you like best? It is part of the entire HubSpot suite and no additional integrations needed What do you dislike? It has some missing capabilities to make it the true leader solution Recommendations to others considering the product: No recommendations What problems are you solving with the product? What benefits have you realized? We are able to automate our support and professional services process by moving a lot of the information to a self-service solution ...

Really good and helpful tool

What do you like best? I really like the analytics tools. The reports you can build are really good, and they've thought of pretty much everything. What do you dislike? The only downside is, they've not thought of absolutely everything when it comes to reports and it can be quite hard or not possible to create your own reports. It would be good to be able to do more cross-object reports based, eg Tickets Created vs Knowledge Base views. What problems are you solving with the ...

HubSpot Positive Experience

What do you like best? It is extremely easy to use and has many helpful tools. I had never used a platform like HubSpot before and it was very easy to pick up. I had no trouble using it and we have never had any problems with it. It is very easy to stay organized and manage all of your contacts. We have many contacts, so that is a very important feature. My favorite feature in HubSpot are the Playbooks. It allows us to easily review company policies and answer any questions that we may ...

Hubspot satisfaction review

What do you like best? Hubspot representatives are always willing to help out on chat or on the phone and are very quick to answer. What do you dislike? Sometimes it is hard to explain what the problem through chat and even video Recommendations to others considering the product: Be patient in solving problems What problems are you solving with the product? What benefits have you realized? How to create better workflows and warranty tickets. Quick responses have helped

Great Experience with Knowledge Base

What do you like best? The Tools to create my articles. They are fast and easy to use. Everything is done online and everything saves automatically as I am doing the draft for the article. You can upload gifs and pictures that help with the articles as well. They also let you know the health of an article and how many people have liked the article. We also use this with Kixie and have all of our calls transferred and recorded directly into the system This helps with identifying users a ...

HubSpot opened a whole word of customer experience management!!

What do you like best? HubSpot tools helped me to easily and effectively achieve critical objectives regarding Customer Experience management within my organization. Creating automated e-mails, designing and deploying campaigns, managing customer follow-ups, and upsells through different teams using workflows... The list of things I became able to do is endless!! What do you dislike? There is little I dislike from HubSpot!! Maybe an interesting thing would be to give more ...