HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

We love Hubspot!

What do you like best? We love being able to easily update our Knowledge Base, and help support the service staff by answering common questions. The ticket system is helpful to know how has dealt with a customer issue and where it is in the cycle of being resolved. Putting our NPS survey on an automated system is really great, and something we haven't had before. Love the tracking and reporting that goes along with NPS and how easy it is to reference a client's response when looking ...

Best CRM as compared to Zendesk and Freshdesk

What do you like best? 1. Ease of creation in workflow. 2. Automated Email. 3. Dashboard creation to provide proper insight 4.Helps in creation of multiple pipelines. 5. Works well with WhatsApp integration 6. Create Chatbot with ease 7. No limit in creation of workflow 8. Hubspot comes with an in built service request section 9. Easy to use marketing Platform 10.Easy to create Marketing emails. 11. Faster page response. 12. Knowledge base section. 13. ...

Game Changer!!

What do you like best? all the tools used for automation and feedback What do you dislike? That you cannot customize the survey reviews for responses other than 1-10 or happy/neutral or sad face. Recommendations to others considering the product: Do it, you wont regret it, take the time to learn the product! What problems are you solving with the product? What benefits have you realized? What our clients like and dislike about our service and how we can improve

The Helper's Secret Tool

What do you like best? As a SuperAdmin to our HubSpot Account, there are a lot of unique situations that get thrown my way from our internal users. Having a resource that will help answer my questions and brainstorm ways to make the tool more effective is so valuable. What do you dislike? Sometimes chat is not always available. However, there is always the option to email or receive a phone call. I just prefer chat because its quick, easy, and interactive. What problems are you ...

Hubspot truly does it all

What do you like best? How much it can do and how helpful it is. They have so many cool features and a ton of learning tools to help almost anyone in almost any industry. What do you dislike? Occasionally their support team is a little on the slow side answering questions, but it's really not bad at all. What problems are you solving with the product? What benefits have you realized? Contact management is so simple, and creating and maintaining our website has never been easier.

Reason of growth of many companies.

What do you like best? HubSpot is an All in one tool that replaces your multiple apps by this one. You can use this tool for many features. The Best part is that it automates all you ticketing and reporting, that are being generated by the customers. It provides best feedbacks according to the need of the situation. HubSpot CRM is one of the best in the class. Multiple email templates available can be used to generate a perfect email to increase your conversion rates and to score better ...

Great for SMBs looking to consolidate growth tools

What do you like best? Customer success, sales and marketing can work out of the same common tool. A single point of truth for contact and company information is very helpful to break down silos that traditionally exist when you use a CRM tool, customer ticketing/chat tool, and marketing tool. We were able to consolidate many of our tools into one using HubSpot. This is very helpful as a startup, where we need to communicate quickly and clearly among other teams. It's also relatively ...

Game Changer

What do you like best? Ease of use. The Knowledge base feature is so simple to use when creating, updating, and maintaining help articles for us. The team at Hubspot is constantly improving the knowledge base and adding new features that we didn't even know we needed. The ability to restrict articles by groups of users lets us use the same knowledge base for our managers as well as our customers. The editing tools and keyword features allow the right article to be found easily. We can ...

Big nefits, but some product issues

What do you like best? Our company originally used Hubspot for Sales & marketing. Moving our Support team to hubspot has improved communication between teams and gives us a holistic view of all customer touchpoints. Being able to quickly see all of the tickets, form submissions, pages viewed, sales calls on one record is awesome. What do you dislike? Hubspot are pushing the new "Conversations" inbox pretty hard, but this doesn't generally work in the same way that a traditional ...

All-in-one Platform for any organization scale!

What do you like best? The GUI and simplicity of matters on the platform. It is also customizable in reference to the overall requirements of a company or an organization but still better than other platforms within the market. It would be better to have more customized tools within the platform. The support chat functionality and the new videos which are recorded by the support team in order to view the solution of my request or question which is better than just having meetings for ...