HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Very friendly and in the moment service

What do you like best? The fact that you can start a chat when you have a question. They are able to help you right away and guide you through the process. You can then try to fix it on your own and once another question on that subject arises, you can open the chat again. Moreover, the people engaging in these service chats are very friendly. What do you dislike? Sometimes, due to connection errors, the Hubspot team is not able to respond well to questions. Recommendations ...

Great asset to my organization

What do you like best? HubSpot keeps communication streamlined, tasks organized, and does it all in a user-friendly interface What do you dislike? Truthfully, I have not had a single issue using HubSpot What problems are you solving with the product? What benefits have you realized? HubSpot keeps me organized and keeps my day’s tasks in a single place allowing me to stay centered and drive my full attention to each task.

Daily HubSpot User

What do you like best? Ease of use, customizable notification set up, email read notifications, use of templates! What do you dislike? Nothing! I really have nothing to complain about!! Recommendations to others considering the product: It is an easy to use platform with everything customizable, great for customer support, email tracking, reviewing timelines of correspondence etc. What problems are you solving with the product? What benefits have you realized? Helping ...

Most thorough platform ever

What do you like best? Hubspot helps me keep track of all our customers' requests, manage collaborative inboxes, integrates wonderfully with google and several other tools. What do you dislike? Nothing really. Everything we need as a company is there. Recommendations to others considering the product: this is the platform needed to control your customer experience. It's a no brainer. What problems are you solving with the product? What benefits have you realized? ...

HubSpot Service Hub is a fundamental tool to provide excellent service and support to our customers.

What do you like best? The ticket tool and knowledge base. I really like being able to automate my entire service process. What do you dislike? Not being able to automate with users who are not pro. Recommendations to others considering the product: HubSpot Service Hub is a great tool for automating and providing excellent customer service and support. What problems are you solving with the product? What benefits have you realized? I am automating tickets with internal ...

My HubSpot Experience

What do you like best? I use HubSpot for almost two years and i realized that it improved itself a lot and it doesn't stop improving. There is a huge progress about workflow and it reduced to need other integration programs. What do you dislike? Lists are not able to capture history of contacts if they are merged. It considers actions after merge is done and for this reason some of the contacts don't show up on my lists. It would be great if HubSpot find a solution regarding this. ...

It's good, but it is lacking in letting others know what is happening

What do you like best? The best thing is the organization of the tickets and how they are easy to find. What do you dislike? I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a ticket ifor customer and restaurant support for the company that employs me. There is also a lack of a ...

Excellent tool for communication and management

What do you like best? Hubspot's apps for both Gmail and Slack make it very easy to keep track of my work. The fully customizable panels it has allow me to be more productive and keep track of my work on real time. What do you dislike? I would like to have multiple views for each panel open at the same time. What problems are you solving with the product? What benefits have you realized? All types of issues. Hubspot allows me to establish direct contact with the clients and ...

Excellent sales tool!

What do you like best? All the information needed from the customer, quotes, reports, sales, is in just one "web" place. There's no need for 3-4 software to gather all this information. What do you dislike? I'm still new to this service, and I like everything so far. What problems are you solving with the product? What benefits have you realized? Gathering all my customer's contact detailed information.

Service Desk

What do you like best? I like having a holistic view of the customer, from CRM to service desk, all in one place. For service desk, the ability to create properties that are specific to our needs, and the flexibility that comes with that is important. What do you dislike? We tried automating our actions and creating an workflow that would automatically send an email to a customer that hasn't responded in a couple of days. It does not allow us to add a personalization token to ...