HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Overall positive experience after 6 months of use

What do you like best? Clean & easy way to organize client information and interactions. There are many tools at your disposal to streamline processes. What do you dislike? Focuses a bit more on sales, not service. I would like to see more training modules focused on service. A few minor product improvements could be made for greater ease of use. What problems are you solving with the product? What benefits have you realized? I’m able to monitor all activity of the clients I ...

Really positive but with room for improvement

What do you like best? Within the feedback survey, I like the guided approach to delivering feedback surveys and the reporting/analysis that it delivers. This has helped to build a strong picture of our customer loyalty and share internally for further discussion amongst our customer facing teams. What do you dislike? I'm not so sure the standardised workflow or the rigid asset templates are particularly helpful, particularly for businesses with unique customer lifecycles and B2B ...

HubSpot Review 2020

What do you like best? Ticket creation and allowing the merging of tickets, creation of deals to associate with the ticket. I also appreciate that someone from HubSpot is readily available through multi-media means to assist when something goes wrong in HubSpot. This has helped us a few times once we lost an important ticket, or some emails were not coming through. What do you dislike? Sometimes the system glitches, but that is truly it. The system used to allow us to create ...

All-In One CRM + Support Tools

What do you like best? I use the service mainly for customer support tickets, so I LOVE their Ticketing system. Very user-friendly, allows for a lot of customization in terms of views and filtering, and has really improved the process for intaking and managing support requests. As well, I find the user management tools to be good, as we have a small team, but with work from home we need to be flexible with different people taking different tickets. Lastly, the customer support and ...

HubSpot is cohesive and user-friendly.

What do you like best? I like that HubSpot has many features that can easily be used across several different departments. What do you dislike? I wish we could see the email address that a contact is emailing from instead of their contact name. It would be helpful for users who have several emails listed with us in their contact. What problems are you solving with the product? What benefits have you realized? We are helping customers solve several different problems and ...

Great success measuring customer satisfaction!

What do you like best? I love the flexibility to be able to customize and automate the Customer Experience Survey to our different brands. Allowing our customer's the opportunity to provide feedback on our product and services has been a great help to measure our results and improve processes for reoccurring issues. What do you dislike? There is nothing that I dislike about the Service Hub, it has been a great addition. What problems are you solving with the product? What ...

Overall good platform for basic customer service with room for improvements

What do you like best? We chose HubSpot Service Hub because that we are using HubSpot for Sales and Marketing, and it is nice to have every team on the same system and collect insightful information such as customer feedback within the same solution. The knowledge base of HubSpot Service Hub is also easy to use and set up - we migrated our previous Knowledge Base within a day and the process was smooth and easy. What do you dislike? Ticket system in HubSpot Service Hub can be ...

Solid All Around Tool with Great Service

What do you like best? How well the support interacts with me when I am attempting to work with the system to accomplish something. What do you dislike? The way emails are displayed within tickets. They are very difficult to read in large doses if you are reviewing an issue that might have 5-20 emails in it. A feature that allowed to pop the entire email chain out in its own window would be excellent. What problems are you solving with the product? What benefits have you ...

it makes my job easier and more agile on a daily basis, without it, the company's CRM was crazy!

What do you like best? how we managed to sync calls, emails, chats and meetings in one place What do you dislike? the contact screens, company and tickets may have a different sign or colors to assist in different visualization for each type and not to be confused What problems are you solving with the product? What benefits have you realized? solved the problem by unifying company customer information

Amazing Service

What do you like best? It is just so convenient. Everything is in one place! What do you dislike? Not much to dislike. Does take a getting used to but once you get the hang of it, your gold! Recommendations to others considering the product: Give it a try, was new to it but it turned out amazing! What problems are you solving with the product? What benefits have you realized? Great resources to track and store information.