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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

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Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 601-610 out of 822

AU

Anonymous User

11/25/21

5 out of 5

"Succeeded my expectations!"

What do you like best about HubSpot Service Hub? The ease of transition from another program into using Hubspot was made seamless by the information available when I needed help in making the next step in whatever I was doing at the time.

AU

Anonymous User

11/24/21

5 out of 5

"Fantastic Customer Care Tool!"

What do you like best about HubSpot Service Hub? ServiceHub is complete accountability for our team keeping us focused on delivering customer excellence. We use to struggle with "forgotten" customers and now thanks to ServiceHub this doesn't happen.

EF

Elisa F

11/23/21

5 out of 5

"Hubspot is a great marketing tool that we use on a daily basis. Reporting and eDM tools are awesome."

What do you like best about HubSpot Service Hub? The eDM function as well as reporting and lead forms which work great on landing pages and for digital advertising. I really love the list creation with detailed filters as well for precise targeting.

AU

Anonymous User

11/23/21

5 out of 5

"I am satisfied with HUBSPOT everyday."

What do you like best about HubSpot Service Hub? Reliability is on top of my list. I just can find anything that I am looking for. I really like the statistics, they are clear and organized. Also Hubspot works very smoothly

JK

John K

11/22/21

5 out of 5

"HubSpot makes life easier on everyone at my workplace. ."

What do you like best about HubSpot Service Hub? The user-friendliness of the software makes it easy to use the product. What do you dislike about HubSpot Service Hub?

MA

Musauveer A

11/22/21

5 out of 5

"Excellent CRM Tool Best Services management and have a Great features."

What do you like best about HubSpot Service Hub? 1. Voice Calling Features, 2. Automation Features,

JR

Jean-François R

11/22/21

5 out of 5

"Release coordinator"

What do you like best about HubSpot Service Hub? Feature FR/EN and the possibilities to share in both languages What do you dislike about HubSpot Service Hub?

AU

Anonymous User

11/22/21

5 out of 5

"A powerful tool for organizations big and small"

What do you like best about HubSpot Service Hub? I love the ticket pipelines to manage customer interactions and internal processes. It's also great that you can sync incoming tickets to other tools like Asana or Slack to better manage the whole process.

AU

Anonymous User

11/22/21

5 out of 5

"Amazing Business Organization Tool"

What do you like best about HubSpot Service Hub? Email templates, Ops ticket laydown and in general client file organization. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

11/22/21

5 out of 5

"Easy to use and customize"

What do you like best about HubSpot Service Hub? I love building landing pages from the large library of templates, customizing them is easy to do. What do you dislike about HubSpot Service Hub?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].