HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

"Customer Service Manager"

What do you like best about HubSpot Service Hub? The CRM allows my team to use less emails, phone calls and messages to find answers among customers. It is easy to search - much easier than Outlook and the update speed is phenomenal.

"HubSpot Knowledge Based Software"

What do you like best about HubSpot Service Hub? The HubSpot Knowledge Base Software is an incredible tool for organizing documentation and is effective in eliminating time spent on back-and-forth conversations. There are several useful tools for customization, measuring the impact of the page content, and facilitating in allowing our client service team to spend less time hunting down answers to questions while troubleshooting tickets through our 3 channels of communication.

"HubSpot Service Hub - All of the tools necessary to deliver an excellent CX"

What do you like best about HubSpot Service Hub? HubSpot's live chat messenger, shared inbox, and fantastic Knowledge Base builder makes delivering a great CX easy. The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)

"The best tool to improve your customer service game!"

What do you like best about HubSpot Service Hub? If you are trying to improve your company's customer service profile, then HubSpot Service Hub is a great place to start. The knowledge base and feedback survey tools are very organized and easy to use!

"HubSpot is a great business tool!"

What do you like best about HubSpot Service Hub? The capabilities HubSpot has for our business. We use it for nearly everything and are already migrating off other systems to utilize Hubspot for them.

"HUBSPOT: The Best Customer Relationship Management System"

What do you like best about HubSpot Service Hub? Hubspot is the best Customer Relationship Management System I've ever known. Being in the industry for years, its features are remarkable. Its customer service function is my favorite feature of Hubspot. The timely and equal assignment of email to numerous team members makes our work efficient and effective. It helps us to focus on all of our emails and to make sure everything is organize. The Templates and Snippets also makes us reply in a ...

"Support is Awesome"

What do you like best about HubSpot Service Hub? I like the chat feature to communicate with the support team. They always offer quick and in-depth responses. Not only do they provide answers to your questions but complete solutions, including building workflows, forms, and examples for me.

"I love using Hubspot at work! Very user friendly and convenient!"

What do you like best about HubSpot Service Hub? I love that everything is all in one place and that I dont have to use multiple platforms! What do you dislike about HubSpot Service Hub?

"Easy to Use; all in one dashboard"

What do you like best about HubSpot Service Hub? All in one view of customers, support tickets, invoices and activities. What do you dislike about HubSpot Service Hub?

"Jason's Review of Hubspot Service Hub"

What do you like best about HubSpot Service Hub? The automation and ease of implementing quantitative metrics around ticketing, knowledgebase, etc. Hubspot makes it clear how to support my customers and scale my support team.