HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

"Hubspot Service Hub help to improving client engagement, we can create workflow and many more."

What do you like best about HubSpot Service Hub? In this tool, I like the live chat, workflow, etc. We can see automatically tickets from the chats. This tool helps to save a lot of time.

"Customer Success Manager for SAAS, HubSpot keeps me organized!"

What do you like best about HubSpot Service Hub? HubSpot allows me to start my day with the scheduled tasks that I deemed important or time-sensitive. This is customizable by myself and when running through the tasks it is simple to get to the next step. All our Clients are also in one place with all relevant history and can be broken out by emails, tasks, notes, calls, etc. Support Tickets are also a breeze, you can create pipelines and edit the properties to identify and track for analytics.

"Great and easy to use"

What do you like best about HubSpot Service Hub? The amount of information on one ticket. you can also add notes for the next person working on the ticket What do you dislike about HubSpot Service Hub?

"HubSpot Service Hub enabled us to support our customers in a timely way."

What do you like best about HubSpot Service Hub? The ability to assign the ticket to a team and at the same time keep the ticket owner unchanged. The ability to view tickets according to their status in columns.

"This service is very useful for our buisness and we use it daily."

What do you like best about HubSpot Service Hub? Creating a Knowldge base trough Hubspot was very easy and intuitive. Subtitle that offers a short answer to your question is such a clever idea to help your clients find answers and it also helps search engines, which is very useful. Categories and subcategories are also helpful and allows you to better understand which topics are connected while creating your knowledge base. Adding icons to your categories makes user experience better and ...

"Ease of Use"

What do you like best about HubSpot Service Hub? Without dragging here and there, all the options are easily available on the screen. More options/categories are available

"Customer Service Manager"

What do you like best about HubSpot Service Hub? The CRM allows my team to use less emails, phone calls and messages to find answers among customers. It is easy to search - much easier than Outlook and the update speed is phenomenal.

"HubSpot Knowledge Based Software"

What do you like best about HubSpot Service Hub? The HubSpot Knowledge Base Software is an incredible tool for organizing documentation and is effective in eliminating time spent on back-and-forth conversations. There are several useful tools for customization, measuring the impact of the page content, and facilitating in allowing our client service team to spend less time hunting down answers to questions while troubleshooting tickets through our 3 channels of communication.

"HubSpot Service Hub - All of the tools necessary to deliver an excellent CX"

What do you like best about HubSpot Service Hub? HubSpot's live chat messenger, shared inbox, and fantastic Knowledge Base builder makes delivering a great CX easy. The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)

"Ease of Use"

What do you like best about HubSpot Service Hub? Without dragging here and there, all the options are easily available on the screen. More options/categories are available