HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

"The hubspot tool is absolutely great in so many areas!"

What do you like best about HubSpot Service Hub? The customer feedback tool is really amazing! The fact that we get emails with each review so that we can reach out to clients who need help is super helpful!!!

"HubSpot Provides All The Tools I Need For Awesome Automation"

What do you like best about HubSpot Service Hub? I like that you can do some powerful stuff with workflow. I have been able to automate so many processes which takes all the manual work off my plate. I can focus on my other tasks and can be a lot more productive.

"It's extremely intuitive!"

What do you like best about HubSpot Service Hub? Workflows and automation tools are designed with the user in mind. I greatly appreciate that we had a thorough onboarding and that the training tools are actually useful.

"HubSpot has made my work so much easier to track and an overall better experience for the customers"

What do you like best about HubSpot Service Hub? As a Project Manager, I use the Tasks function the most as this keeps me organised and on track with all my Projects. As well as this the Sequence and email templates are great at keeping engaged with our customers and ensuring everything we send to them is professional and trackable.

"I love Hubspot"

What do you like best about HubSpot Service Hub? The incorporation of the whole suite! The scoring models are just great and the fact that I can see most of the journey of my users! And the support!!!

"Fantastic Tool!"

What do you like best about HubSpot Service Hub? I like the guides for usage they provide a powerful tool to be able to easily gain an understanding of how to best use Hubspot. I also like the marketing options for emails and the chat bot feature's capability to easily connect with our users.

"Best Support tool on the market!"

What do you like best about HubSpot Service Hub? We started by using SalesHub and MarketingHub and used HappyFox for support. There were many limitations to the logic and seamless integration of using a separate application for servicing so adding ServiceHub was a no-brainer.

"It has everything and anything you could think of"

What do you like best about HubSpot Service Hub? The email integration. How easy it is to connect everything as a user. What do you dislike about HubSpot Service Hub?

"Very Pleased From The Start"

What do you like best about HubSpot Service Hub? We moved to combine multiple applications into one so we could more efficiently record client support activity and communicate with clients based on that activity. What I like best is the ability to easily create properties to capture various data points and then set rules to communicate with our client based on that activity/data such as NPS.

"Offers the complete package"

What do you like best about HubSpot Service Hub? The automated feedback survey functionality What do you dislike about HubSpot Service Hub?