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9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in June 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 858 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 41-50 out of 822

AU

Anonymous User

10/30/23

5 out of 5

"I don't know how any other company does it without HubSpot Service Hub!"

What do you like best about HubSpot Service Hub? The ease of use and how easy it is to teach others how to use it. What do you dislike about HubSpot Service Hub?

ML

Marc L

10/30/23

5 out of 5

"Game Changer for the day to day operations"

What do you like best about HubSpot Service Hub? Makes it very easy for me to stay organized with my daily tasks. Very simple to navigate and the search feature makes everything quickly accessible. It has made it very easy for our support and sales teams to keep eachother up to date on both existing client accounts and new deals in the pipeline.

AU

Anonymous User

10/30/23

5 out of 5

"Amazing software with a lot of resources built-in"

What do you like best about HubSpot Service Hub? Integrates all company needs and easy way to keep track of customers for everyone to have access. What do you dislike about HubSpot Service Hub?

ND

Naiara D

10/30/23

5 out of 5

"The best CRM software that you can choose"

What do you like best about HubSpot Service Hub? It’s a powerful all-in-one business solution with hubs and tickets to control about sales, marketing, and customer service

CC

Canela C

10/27/23

5 out of 5

"User friendly and scalable"

What do you like best about HubSpot Service Hub? UX it is easy to use and the knowledge library provides awesome resources. What do you dislike about HubSpot Service Hub?

EA

Erica A

10/27/23

5 out of 5

"Hubspot has been a game changer"

What do you like best about HubSpot Service Hub? We use tickets for our support team. It has been seamless. The set up was easy. The team learned it very well. We create many tickets per day and the entire team has mentioned how easily it was to integrate to their previous method.

CC

Canela C

10/27/23

5 out of 5

"User friendly and scalable"

What do you like best about HubSpot Service Hub? UX it is easy to use and the knowledge library provides awesome resources. What do you dislike about HubSpot Service Hub?

SH

Shoaib H

10/27/23

5 out of 5

"User friendly, Easy to customize"

What do you like best about HubSpot Service Hub? It's very user friendly specially customization options are amazing. Simple yet effective. Customer support team team is very good and integration part is very easy

EA

Erica A

10/27/23

5 out of 5

"Hubspot has been a game changer"

What do you like best about HubSpot Service Hub? We use tickets for our support team. It has been seamless. The set up was easy. The team learned it very well. We create many tickets per day and the entire team has mentioned how easily it was to integrate to their previous method.

SH

Shoaib H

10/27/23

5 out of 5

"User friendly, Easy to customize"

What do you like best about HubSpot Service Hub? It's very user friendly specially customization options are amazing. Simple yet effective. Customer support team team is very good and integration part is very easy

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].