HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

"We've been using Hubspot for a while now and are really impressed."

What do you like best about HubSpot Service Hub? We are using Service hub as our ticketing system for our customer support and it has proven to be a very user-friendly and efficient software. I have worked with other CRMs but they are not very efficient and we were facing a lot of issues.

"One of my favourite tools"

What do you like best about HubSpot Service Hub? Everything is there really, from emails and social media content to sales leads and reporting. I use HubSpot every single day and I love their interface and the fact that you can do so much with a single tool.

"Very useful and user-friendly tool"

What do you like best about HubSpot Service Hub? It's easy to use and useful to send emails as it allows us to add our names and signature at the end and also add our own email templates. It's great that it allows us to see all previous chats or email exchanges.

"Great Organizations and Task Maintenance"

What do you like best about HubSpot Service Hub? Being able to keep my contacts organized in an attempt to properly execute tasks to ensure proper follow-up. What do you dislike about HubSpot Service Hub?

"HubSpot is an awesome ticket-management system."

What do you like best about HubSpot Service Hub? I like the boards/cards that you can use for every ticket. What do you dislike about HubSpot Service Hub?

"HubSpot is a great tool to manage your tickets and track the progress of each ticket."

What do you like best about HubSpot Service Hub? I like the boards/cards that you can use for tickets. What do you dislike about HubSpot Service Hub?

"Husbpot is a game changer in our business."

What do you like best about HubSpot Service Hub? I liked how this improved our process and communicate with our customers way better What do you dislike about HubSpot Service Hub?

"Love hubspot!"

What do you like best about HubSpot Service Hub? I like how it is user-friendly. Our support ticket workflow is very visual using hubspot and this is very helpful for me to identify tickets that are high priority.

"Great Service"

What do you like best about HubSpot Service Hub? Easy to navigate with concise comprehensive videos. What do you dislike about HubSpot Service Hub?

"Hubspot helps us to centralize all communications"

What do you like best about HubSpot Service Hub? From marketing, cx, support, and even CSAT or experience for our customers. We have it all in one. Also, they focus on improving their service from time to time always bringing up new features.