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HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

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Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 321-330 out of 822

AU

Anonymous User

08/18/22

5 out of 5

"Extremely User friendly and customizable"

What do you like best about HubSpot Service Hub? How user-friendly the platform is and the knowledge baSE ARTICLES THAT TEACH YOU EVERYTHING AND MORe What do you dislike about HubSpot Service Hub?

DT

Dallin T

08/18/22

5 out of 5

"Hubspot keeps my responsibilities streamlined and easily accessible"

What do you like best about HubSpot Service Hub? I like how Hubspot allows for easy access to tasks that I need to get done. I also enjoy how I am able to create reports and visualize how my performance is growing and changing.

AU

Anonymous User

08/18/22

5 out of 5

"So many valuable tools at your fingertips"

What do you like best about HubSpot Service Hub? The ability to automate certain processes. They make it easy to input your most common responses using snippets and email templates. Also, creating bots is easy and they really save you time and energy.

ML

Matteo L

08/18/22

5 out of 5

"The perfect suite for growth hacking"

What do you like best about HubSpot Service Hub? Automation and data analysis helps to achieve every goal that we set, cooperating through all the aspects of our company.

AU

Anonymous User

08/18/22

5 out of 5

"All in one package for all your tasks"

What do you like best about HubSpot Service Hub? Navigation Security with 2fa

AU

Anonymous User

08/18/22

5 out of 5

"Intuitive and Intelligent CRM with endless functionalities and customization options"

What do you like best about HubSpot Service Hub? Hubspot intelligently links new and existing contacts to deals and companies so you immediately have an overview of the client's profile. All information is stored in a very organized and easy-to-access way. You can easily track your performance and record all steps of your work with amazing customization options. By far the best CRM I have worked with.

VT

Vitor T

08/18/22

5 out of 5

"Amazing CRM"

What do you like best about HubSpot Service Hub? It's very useful. With a little creativity and work, you can create workflows and pipelines that make the operation of your company much easier and faster! It's complete in every topic: marketing, sales and service! And best of all: you can do a lot of things that you could only do if you were a software developer, without knowing any of it!

AD

Alfonso de doctoranytime A

08/18/22

5 out of 5

"Friendly Platform for work"

What do you like best about HubSpot Service Hub? Its easy to find, and or edit the contacts What do you dislike about HubSpot Service Hub?

TZ

Taylor Z

08/18/22

5 out of 5

"100000000% Recommend! Super user friendly"

What do you like best about HubSpot Service Hub? I love how user-friendly the platform is if I ever get stuck the HubSpot Support team helps me very quickly. What do you dislike about HubSpot Service Hub?

CF

Christopher F

08/18/22

5 out of 5

"Easiest set up and go Service platform"

What do you like best about HubSpot Service Hub? The on-boarding process was very structured and easy to follow. On top of that, there's a robust course where Hubspot shows you the ins and outs of service hub.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].