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HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

Are you using HubSpot Service Hub?

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 341-350 out of 822

JE

Jenny E

08/18/22

5 out of 5

"HubSpot 5* CRM system"

What do you like best about HubSpot Service Hub? Meetings, Email Templates & Tickets & knowledge base What do you dislike about HubSpot Service Hub?

KE

Keeley E

08/18/22

5 out of 5

"Easy & extremely user friendly"

What do you like best about HubSpot Service Hub? I have used other systems in the past, but my favorite element to hubspot is the visibility. I can see everything i need in one place but not only that i can set it up to how i like it!

AU

Anonymous User

08/18/22

5 out of 5

"Collaborating with Colleagues"

What do you like best about HubSpot Service Hub? Updates are made in real-time with full visibility. What do you dislike about HubSpot Service Hub?

AH

Austin H

08/18/22

5 out of 5

"Revolutionizing System for our business"

What do you like best about HubSpot Service Hub? The ability to organize, publish, direct, and manage all customer issues from one place is game changing. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

08/18/22

5 out of 5

"awesome to use, very user friendly"

What do you like best about HubSpot Service Hub? The interface is very intuitive, more option What do you dislike about HubSpot Service Hub?

AU

Anonymous User

08/18/22

5 out of 5

"Hubspot is awesome!"

What do you like best about HubSpot Service Hub? We use hubspot for multiple channels of support. Primarily Chat, Email, and Phones. All work very nicely. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

08/18/22

5 out of 5

"It is such a good program that is easy to understand and use!"

What do you like best about HubSpot Service Hub? I like how you can use notes and change categories to organize What do you dislike about HubSpot Service Hub?

AO

Aubry O

08/18/22

5 out of 5

"We can do All the Things, and more!"

What do you like best about HubSpot Service Hub? Best features are the separatable inboxes for different departments, saving Snippits to avoid having to retype common responses, and scheduling emails to go out to different groups or lists.

AL

Anthony L

08/18/22

5 out of 5

"Hubspot is perfect for my job as a recruiter!"

What do you like best about HubSpot Service Hub? It's great to have one place to keep and track everything from prospects, to clients, to partners What do you dislike about HubSpot Service Hub?

AU

Anonymous User

08/18/22

5 out of 5

"Excellent Software for Sales"

What do you like best about HubSpot Service Hub? How user friendly HubSpot is and how helpful HubSpot is when tracking customers, sales, orders. etc. What do you dislike about HubSpot Service Hub?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].