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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

Are you using HubSpot Service Hub?

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 311-320 out of 822

ZE

Zoya E

09/07/22

5 out of 5

"Automate any post sale process you can dream of!"

What do you like best about HubSpot Service Hub? The use cases for service hub are turning out to be end less, and with the recently added functionality like customer portals and custom surveys there is a great feedback loop to help automate, streamline, and improve any non revenue driving processes like onboarding, project fulfilment, you name it! pairs with marketing and sales pro like graham crackers, chocolate, and big fluffy marshmallows - you can't go wrong!

BH

Brad H

09/07/22

5 out of 5

"Service Hub"

What do you like best about HubSpot Service Hub? Ease of creating workflows. Keep up the hgreat work!!!! What do you dislike about HubSpot Service Hub?

NH

Nicole H

09/07/22

5 out of 5

"Effective ticket management"

What do you like best about HubSpot Service Hub? Having our customer support ticketing system seamlessly integrated with our CRM is invaluable. Allows our whole team to act in lockstep

MW

Muhammad W

09/02/22

5 out of 5

"Convenient Solution for Small Businesses To Manage Routine Tasks"

What do you like best about HubSpot Service Hub? What I like most about HubSpot are its vibrant color schemes and clean interface. It offers a basic plan which is free so you can test its services as well as use them for the initial stage of your business. Actually, the free version Is better than many paid competitors. It allows you to manage your daily business, to do tasks, appointments, schedules, etc. I found it very handy in lead Generation and most importantly it helps me to ...

Read more

AU

Anonymous User

08/31/22

5 out of 5

"Good Functionalities"

What do you like best about HubSpot Service Hub? I like that it tracks the email communications and meetings happening within a customer/company What do you dislike about HubSpot Service Hub?

DD

Diego D

08/24/22

5 out of 5

"Perfect software and platform for all marketing activities and database managment."

What do you like best about HubSpot Service Hub? All the marketing tools are the best in the market, there's nothing at the same level. What do you dislike about HubSpot Service Hub?

SC

Stefano C

08/19/22

5 out of 5

"it's very good experience"

What do you like best about HubSpot Service Hub? It's very helpful for our company for the conexion with costumers and with ourselves, it is good to use it when i work because of i can replay mail directly from here

FB

Francesca B

08/18/22

5 out of 5

"Very useful for team work and client management"

What do you like best about HubSpot Service Hub? Transparency among team member activites. Easy to manage key accounts and maintain a good relationship with customers. Very useful for lead collection aswell

AU

Anonymous User

08/18/22

5 out of 5

"Hubspot is easy and intuitive to use."

What do you like best about HubSpot Service Hub? Hubspot is very easy to learn and use, the learning curve is not that steep What do you dislike about HubSpot Service Hub?

CA

Clayton A

08/18/22

5 out of 5

"Faster, User-Friendly Software That Cut's Down On Wasted Time"

What do you like best about HubSpot Service Hub? HubSpot Service Hub allows me and my team to cut down on the time it takes us to do repeating tasks and allows us to be a more efficient operation overall.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].