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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

Are you using HubSpot Service Hub?

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 261-270 out of 822

HH

Hazel H

10/24/22

5 out of 5

"HubSpot is amazing!!!"

What do you like best about HubSpot Service Hub? It is not just a marketing tool, it is so many things. It is such a user-friendly platform. It's easy to navigate. I didn't had a formal training but I am navigating it with no issues.

AU

Anonymous User

10/24/22

5 out of 5

"an indispensable tool for your company"

What do you like best about HubSpot Service Hub? The ability to always stay in touch with your customers, you have everything you need to always be close to them and give them the best possible support

AU

Anonymous User

10/23/22

5 out of 5

"Hub Spot is a great system to use"

What do you like best about HubSpot Service Hub? Hubspot is a really easy and friendly system to use What do you dislike about HubSpot Service Hub?

KF

Kaela F

10/21/22

5 out of 5

"Simple and Effective"

What do you like best about HubSpot Service Hub? I love how organized HubSpot is and how you can filter/save views! What do you dislike about HubSpot Service Hub?

SD

Smita D

10/21/22

5 out of 5

"Happy when we have all the information about them."

What do you like best about HubSpot Service Hub? I love hubspot as it is very helpful. We can save client information. What do you dislike about HubSpot Service Hub?

JM

Joanne M

10/21/22

5 out of 5

"Share the journey!"

What do you like best about HubSpot Service Hub? What I really like the most when using Hubspot is the "friendly user" option for everyone and the easiest way to communicate with the clients via emails and chats. It also has a record of how productive you are on a daily basis.

BC

Benjamin C

10/21/22

5 out of 5

"User- friendly"

What do you like best about HubSpot Service Hub? You can customize and create your views and save all your filters. What do you dislike about HubSpot Service Hub?

AO

Anthony O

10/21/22

5 out of 5

"HubSpot Advocate"

What do you like best about HubSpot Service Hub? I value how user friendly HubSpot is. Secondly, the integrations with email accounts and phone lines make it easy to track user activity. Lastly, HubSpot Academy is a great resource for learning how to maximize all of what HubSpot can offer.

TC

Tom C

10/21/22

5 out of 5

"New user. Easy to learn and become fluent."

What do you like best about HubSpot Service Hub? I was new to hubspot and crm in general and I have found it very easy to learn and use. What do you dislike about HubSpot Service Hub?

SH

Sydney H

10/21/22

5 out of 5

"Effective and Easy"

What do you like best about HubSpot Service Hub? I find HubSpot to be a really great tool to connect to guests. It's effective and easy to maneuver. Having a direct line of communication that isn't via phone is much appreciated by our guests.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].