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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

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Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 141-150 out of 822

DM

Dalton M

05/18/23

5 out of 5

"A tremendous resource for start ups"

What do you like best about HubSpot Service Hub? The integrations within make it easy to find everything you need in one place. What do you dislike about HubSpot Service Hub?

EC

Emily C

05/18/23

5 out of 5

"Lightweight and simple without sacrificing functionality."

What do you like best about HubSpot Service Hub? Service Hub makes managing and tracking your clients' entire lifecycle simple and reliable. Service Hub works smoothly with HubSpot's sales and marketing offerings to ensure that all client interactions are tracked and managed through their lifecycle.

CW

Caitie W

05/18/23

5 out of 5

"Makes our workflow so much easier!"

What do you like best about HubSpot Service Hub? Allows us to manage out clients communications with ease. Everything is organized and easy to find. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

05/18/23

5 out of 5

"Hubspot User for Life!"

What do you like best about HubSpot Service Hub? I am a big fan of Hubspot - so much so that I have often thought "I wonder what it is like to be a part of this organization!" I enjoy finding new tools and features or even reports. The service hub does it all! I can't see myself switching to another platform.

KD

Kathy D

05/18/23

5 out of 5

"Easy to use with so many options to elevate your company"

What do you like best about HubSpot Service Hub? I like all the options that are included in HubSpot. It is a great CRM that offers so many different tools within. What do you dislike about HubSpot Service Hub?

NC

Nichole C

05/18/23

5 out of 5

"Hubspot Training Specialist User"

What do you like best about HubSpot Service Hub? It's pretty easy to navigate, and I can create and track the properties I need that tie to my clients. It also helps me stay aligned with my teammate

JN

Jennifer N

05/15/23

5 out of 5

"Exceptional Customer Service and Support Tools!"

What do you like best about HubSpot Service Hub? How easy it is to jump in and start using Service Hub - configuring the inbox is quick and easy, automating tickets to route to the inbox keeps things organized and lets you manage your service team easily!

AV

amanda v

05/11/23

5 out of 5

"HUBSPOT IS A GREAT TOOL"

What do you like best about HubSpot Service Hub? I like that it is so easy to use and is very easy to find any information you are looking for and they have a very good customer service system as well

JW

James W

04/21/23

5 out of 5

"Great Product for the Organisation"

What do you like best about HubSpot Service Hub? The API is very useful for my role but having the ability for everyone in the company collaborate is wonderful. What do you dislike about HubSpot Service Hub?

MO

Matt O

04/19/23

5 out of 5

"Well designed for getting stuff done! The automations help alot!"

What do you like best about HubSpot Service Hub? EASE OF USE! I really enjoy getting work done efficiently and hubspot helps me attain all of my goals at work. 10/10 stars!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].