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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

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Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 131-140 out of 822

MY

Mohammad Y

05/18/23

5 out of 5

"Hubspot has helped me organize all my emails into tickets and all the different pipelines"

What do you like best about HubSpot Service Hub? The ticket and pipeline systems. Being able to monitor each and every individual especially with remote employees

HT

Holly T

05/18/23

5 out of 5

"Very clean, clear and useful product!"

What do you like best about HubSpot Service Hub? Very useful tool to find informatiion I need about communications with our cleints. Quick and easy. What do you dislike about HubSpot Service Hub?

AU

Anonymous User

05/18/23

5 out of 5

"Super Easy for our Team"

What do you like best about HubSpot Service Hub? It is intuitive for our small but growing team - we value efficiency and simplicity and this provides both! What do you dislike about HubSpot Service Hub?

JA

Jessica A

05/18/23

5 out of 5

"User friendly"

What do you like best about HubSpot Service Hub? Easy to use and anonymous to the client. What do you dislike about HubSpot Service Hub?

NT

Norah T

05/18/23

5 out of 5

"Everything in one place"

What do you like best about HubSpot Service Hub? Service Hub is great for having all customer support requests in one place! Team members can see each other's work and step in when needed.

MG

Maria G

05/18/23

5 out of 5

"I create emails and surveys for the marketing department"

What do you like best about HubSpot Service Hub? How easy and user-friendly it is to create emails and surveys. I never had to watch tutorials to learn how to use the tools. What do you dislike about HubSpot Service Hub?

AB

Amantha B

05/18/23

5 out of 5

"A Game-Changer for Small Businesses and Startups"

What do you like best about HubSpot Service Hub? As a solo founder juggling multiple responsibilities, finding the right tools to manage customer relationships and support can be a daunting task. My experience with HubSpot's Service Hub has been overwhelmingly positive, which has been an absolute game-changer for me and my business.

AU

Anonymous User

05/18/23

5 out of 5

"HubSpot Service es una buena herramienta ,su uso incremento nuestra productividad"

What do you like best about HubSpot Service Hub? Lo que mas me gusta es que es una herramienta muy completa tenerla integrada a hub pot nos permite tener toda la información de nuestros clientes concentrada nos ayuda personalizar nuestros servicios y atencion dando un mejor seguimiento mas agil.

AU

Anonymous User

05/18/23

5 out of 5

"user-friendly and great customer service!"

What do you like best about HubSpot Service Hub? The platform is extremely easy to navigate and use. Hubspot customer service is always there and is super friendly and helpful!

BW

Bradon W

05/18/23

5 out of 5

"It’s a great product, very helpful in service and staying organized."

What do you like best about HubSpot Service Hub? I loved the integration of tickets and being able to see my team members also viewing the different tickets. What do you dislike about HubSpot Service Hub?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].