9.1
SpotScore
HubSpot Service Hub Reviews in September 2026: User Ratings, Pros & Cons
Inbound support made simple and efficient.
Add to compare
Starts from $45 / Month when Billed Yearly, also offers free forever plan
HubSpot Service Hub Reviews & Ratings
Are you using HubSpot Service Hub?
Spotsaas Editor’s POV
HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more
HubSpot Service Hub pros and cons
Easy inbound support management
Integrates with HubSpot CRM
Configurable team roles
User-friendly interface
Limited customization options
Can be complex for new users
Filter results
Sort by :
Showing 101-110 out of 822
IC
Itay C
05/19/23
"Great service and customer support"
What do you like best about HubSpot Service Hub? How quick the representative answered all my quetions What do you dislike about HubSpot Service Hub?
DL
Donatella L
05/19/23
"It is a great CRM tool"
What do you like best about HubSpot Service Hub? I like the way I can prioritise and sort my ticket, have a centralised solution to email and communicate with both my colleagues and my customers and always have visibility on what happens when I am not directly involved in customer interactions.
AU
Anonymous User
05/19/23
"Easy and Productive"
What do you like best about HubSpot Service Hub? Everything is very clear and easy to use. What do you dislike about HubSpot Service Hub?
GL
Guillermo L
05/19/23
"Always improving"
What do you like best about HubSpot Service Hub? Since I started using HS, lots of features have been added that have improved the system incredibly! What do you dislike about HubSpot Service Hub?
CT
Cathy T
05/19/23
"Brilliant"
What do you like best about HubSpot Service Hub? I like the ability to build workflows is useful What do you dislike about HubSpot Service Hub?
SL
Shahaan L
05/19/23
"Very detailed and very helpful."
What do you like best about HubSpot Service Hub? Data can be saved as well as reminders can be set. A huge platform indeed and all the features are interesting and useful. Thank you for your service!
RS
Richard S
05/19/23
"Exactly what we were looking for"
What do you like best about HubSpot Service Hub? Affordability and flexibility was important for us. We already used Hubspot for our website and content, so the Service Hub was a no-brainer.
AU
Anonymous User
05/19/23
"Powerful yet user friendly service and support tool"
What do you like best about HubSpot Service Hub? The platfom is laid out in a way that makes sense. Its clear where things are. The tools are named in plain english, so its very easy to know what does what (conversations, workflows, snippets, etc)
CE
Chris Edwin L
05/19/23
"Top HubSpot User Review"
What do you like best about HubSpot Service Hub? The ticketing system helps us a lot by organizing the details and where the concern is based on the stages. The workflows, properties, stages, and objects can be customized based on your need and how you intend to use them. Also, the reports feature easily visualizes the data input in these properties or stages. Lastly, the feedback survey boosts presentability as it can connect to other objects within the platform.
AU
Anonymous User
05/19/23
"The BEST!"
What do you like best about HubSpot Service Hub? HubSpot has the best customer service - hands down. It is easy to reach them via phone, email, or chat. Their knowledge base is one of the most robust I've seen, yet it is still straightforward to navigate.
Free vendor scorecard
Evaluate HubSpot Service Hub objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score HubSpot Service Hub against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].