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9.1

SpotScore

HubSpot CRM - CRM Software

HubSpot CRM Reviews in November 2026: User Ratings, Pros & Cons

Streamline your sales and marketing efforts with ease.

4.36

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot CRM Reviews & Ratings

4.36

Very Good

Based on 3236 ratings & 3172 reviews

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Rating Distribution

Excellent

(2130)

Very Good

(684)

Good

(84)

Poor

(40)

Terrible

(234)

Spotsaas Editor’s POV

HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, powerful integrations, and robust tools for lead generation, email marketing, and CRM make it a favorite among medium to large-scale businesses. The platform’s ability to scale ...Read more

HubSpot CRM pros and cons

  • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

  • Integrates with Google Suite and offers open APIs for tracking and productivity.

  • Contact and task management interface is accessible to non-technical users.

  • Customer service provides quick responses for most troubleshooting queries.

  • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

  • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

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Showing 851-860 out of 3172

MR

Mari Rada

06/27/23

5 out of 5

It's hard to imagine switching

I love how dynamic and customizable reporting is with Hubspot - it's like Tableau Lite! Even though we have over 10,000 contacts in our database, I can easily see where they are in the pipeline, how recently we've contacted them, and segment them based on a multitude of factors. I think one of the most time-saving aspects of Hubspot is the Automations feature. One way that we use this is to send nurture emails to prospects - if we see positive results on a regular email send, I just copy ...

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CB

Claudia Boker

06/27/23

5 out of 5

Great

Great! It is very user-friendly and easy to navigate. It would be cool to generate lists automatically for each form that is created, when publishing you can select if the list is static or active. It would make my life a lot easier.

BM

Brian Merrill

06/27/23

5 out of 5

Great CRM, easy to use and still powerful

I have too much experience with other CRMs but I am quite happy with Hubspot. So far, everything has worked well, that sounds like it's not much of a compliment, but from prior experience, things simply working well is the best way I can describe it.

FB

Felipe Brambati

06/27/23

5 out of 5

The Software has a lot of potential

The Software has a lot of potential If you know how to use it, it is really really good. Also the technical service is amazing, best than the same providers of CRM in the market.

HD

Helena Duzenski

06/27/23

5 out of 5

Love HubSpot, highly recommend

I have been using HubSpot for almost 6 months now. It truly lives up to the hype. It empowers me to do just about everything I need to do for digital marketing and inbound marketing. Plus, it has great support via chat or phone. And a customer success team.

BP

Brian Pilon

06/27/23

5 out of 5

Love HubSpot & It's Support Teams!

We've been HubSpot customers using Marketing Hub, and more recently Sales Hub, for a few years now - love it! The platform and the support/training we receive are so valuable. It's taken our business to a whole new level. Erin Philbrick & Katie Cromer are absolute rockstars helping us better use the tools and reach our goals. So worth the investment! Their resources are incredibly helpful on all topics as well.

KR

Karthick Raja

06/27/23

5 out of 5

Their ease of Use and Support by…

Their ease of Use and Support by customer support team

PR

Prudhvi R

06/26/23

4 out of 5

"A CRM that helps boost growth"

What do you like best about HubSpot Sales Hub? The simplicity of the tool. Features around Dashboards and Analytics.

KP

Karel P

06/26/23

4.5 out of 5

"Very good!"

What do you like best about HubSpot Sales Hub? Really huge upgrade going from Pipedrive. What do you dislike about HubSpot Sales Hub?

P

PJ

06/25/23

1 out of 5

Where to start..

Where to start... Please, please avoid at all costs. Hubspot sell the dream and then drop everything when they realise they've overpromised and are unable to deliver. Having spent a year trying to deal with them, I've given up. Their platform is not worth the painful service they offer. Don't do it to yourself, choose a CRM who have experience and customer service.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].