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HubSpot CRM - CRM Software

HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons

Streamline your sales and marketing efforts with ease.

4.35

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot CRM Reviews & Ratings

4.35

Very Good

Based on 3493 ratings & 3172 reviews

Rating Distribution

Excellent

(2130)

Very Good

(684)

Good

(84)

Poor

(40)

Terible

(234)

Spotsaas Editor’s POV

HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, powerful integrations, and robust tools for lead generation, email marketing, and CRM make it a favorite among medium to large-scale businesses. The platform’s ability to scale ...Read more

HubSpot CRM pros and cons

  • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

  • Integrates with Google Suite and offers open APIs for tracking and productivity.

  • Contact and task management interface is accessible to non-technical users.

  • Customer service provides quick responses for most troubleshooting queries.

  • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

  • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

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Showing 3061-3070 out of 3172

JG

Jacob Gordon

10/27/19

4 out of 5

I love Hubspot's transparency across…

I love Hubspot's transparency across our organization. Their platform makes it incredibly easy to create, track, and convert leads; not to mention the automatic suggestions when creating templates/sequences can be pretty helpful too. The only issue I have is that the threads of long conversations can look messy and it doesn't always pick up and transfer my conversations from gmail.

JP

Jim Pacelli

10/27/19

4 out of 5

My only critique is the inability to…

My only critique is the inability to mail merge to a group within my plan.

BS

Brandon Samuel

10/27/19

4 out of 5

It works the way you want it to, for the most part!

It's functional, it's clean, it's intuitive. There are some really great features that can help automate your workflows... and while I do wish it was a little more user-friendly in certain areas, it's overall a great platform to keep track of my day-to-day work.

G

Gurmeet

10/27/19

5 out of 5

Great product for our business

Great product for our business, excellent service

SG

Steve Guerra

10/27/19

5 out of 5

Excellent product with world class…

Excellent product with world class support. Highly recommended!

KM

KETIV Marketing

10/27/19

5 out of 5

HubSpot is so very easy to use and has…

HubSpot is so very easy to use and has magnified our marketing efforts with workflows, automation, and reporting.

IT

Ian Tutton

10/27/19

5 out of 5

I have used many established CRM's and…

I have used many established CRM's and also custom business CRM's and I have to say that Hubspot is by far the most dynamic and customizable to your businesses needs. Makes me money!!

JK

Jenna Kramer

10/27/19

5 out of 5

HubSpot is excellent for those wearing many hats or spinning a lot of plates!

HubSpot is an excellent platform for curating the best customer experience for marketing and sales teams. I really appreciate how much work the HubSpot team puts into living the Inbound Strategy they teach as well as how much time and dedication they have to teaching the rest of us how to improve. When using HubSPot I feel as if so many of the things I had to do as a marketer are made easier. Social, sales, email, EVERYTHING is now in one place and integrated with the analytical and ...

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DM

Dana Malkin

10/27/19

5 out of 5

Leveraging all that I can from Hubspot!

I am a web developer and I love the flexibility and power that Hubspot affords its users. With all of its systems so well connected between contacts, landing pages, emails, workflows, and much more, I have been able to help clients achieve complicated solutions with ease and premium quality!

J

Julie

10/27/19

5 out of 5

HubSpot has been invaluable for us

HubSpot has been invaluable for us. Having everything in one place, streamlines our efforts and has allowed us to create more content, track our success, and easily keep our client database up to date.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].