HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons

One of the best software products I…

One of the best software products I have used to connect with my audience. The pricing tiers are very far apart so It can get pricey very quickly. However the starter packages are very reasonably priced.

Excellent tool

Excellent tool. Easy to learn and use. Powerful both for marketing and sales

Love this product.

Love this product. Their features just work and do exactly what they advertise e.g. chat bot and how easily we can enable it on any page of our website with a custom workflow, that is just awesome. Also, their customer service is fantastic and nimble in ways they handle requests! Hope these guys don't change their culture at all!

Here is my experience with Hubspot

Here is my experience with Hubspot: HubSpot: Would you like some help getting set up on HubSpot? Tell me what you're looking for help with and I'll connect you with the right person or resource. Me: I just had the worst conversation with a salesperson (Nicole) I have ever had. First, she did not even have a webcam to participant in a Zoom video call? What? Isn't hubspot a technology-based company? Then, she told me I was bounced around through a few people and landed with her and she did ...

Awful company to do business with

Awful company to do business with. I was made promises on how the software would work and what it could do. Cole then said he would produce videos on how this items could be implemented. Well the videos never happened, and when I pressed him on the issue he said "he did not get commission on the sale so he didn't really care". Case in point if you are referred into hubspot run and do not expect internal support if they are not getting commission.

Awful company to do business with

Awful company to do business with. I was made promises on how the software would work and what it could do. Cole then said he would produce videos on how this items could be implemented. Well the videos never happened, and when I pressed him on the issue he said "he did not get commission on the sale so he didn't really care". Case in point if you are referred into hubspot run and do not expect internal support if they are not getting commission.

Do not sign a contract with them!

What ever you do, avoid signing any type of agreement with HubSpot. They will make it very difficult to amend terms or assist you in anyway. As your tiers grow, they will not reduce your tier pricing if your tiers shrink, and will remove your payment details, rendering you hostage to their pricing. As any marketing company would, they have "upgrades" littered through their product, and it's impossible to do anything without having to upgrade to a higher tier. When you try and cancel, they ...

Do not sign a contract with them!

What ever you do, avoid signing any type of agreement with HubSpot. They will make it very difficult to amend terms or assist you in anyway. As your tiers grow, they will not reduce your tier pricing if your tiers shrink, and will remove your payment details, rendering you hostage to their pricing. As any marketing company would, they have "upgrades" littered through their product, and it's impossible to do anything without having to upgrade to a higher tier. When you try and cancel, they ...

HubSpot is an essential "Best Practices" tool for our future growth

As a growing company, we do a lot of running around between priorities as we chase our opportunities. Yet, everyone here agrees that its time to lay down a stronger foundation for steady, reliable future growth. In our marketing, this means running a cleaner database and lists, honing in on specific personas and putting together a more consistent content strategy using the tools that HubSpot provides. It is very cool that these tools have allowed us to begin latching on to best practices, ...

Highly intuitive plus amazing support…

Highly intuitive plus amazing support from the team in Singapore.