9.1
SpotScore
HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons
Streamline your sales and marketing efforts with ease.
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Starts from $45 / Month when Billed Yearly, also offers free forever plan
HubSpot CRM Reviews & Ratings
Spotsaas Editor’s POV
HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, powerful integrations, and robust tools for lead generation, email marketing, and CRM make it a favorite among medium to large-scale businesses. The platform’s ability to scale ...Read more
HubSpot CRM pros and cons
Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.
Integrates with Google Suite and offers open APIs for tracking and productivity.
Contact and task management interface is accessible to non-technical users.
Customer service provides quick responses for most troubleshooting queries.
Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.
Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.
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Showing 3001-3010 out of 3172
D
David
07/16/20
just awful
UPDATE ONE DAY LATER. we’ve ditched hub spot and gone back to Www.lessannoyingcrm which has been painless. Original post:: Just awful. I wish we had stuck with lessannoyingcrm.com but under pressure from the team we switched. Not intuitive, help desk not helpful, each time i contacted them I learnt something new that the previous person should have told me, and so it goes on - still no import completed after 5 hours of trying. I did it within 20 minutes on LessAnnoying aptly named site. ...
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CC
Christopher C
07/11/20
Expensive Software That Creates Endless Busy Work
We onboarded Hubspot for our team of 14 and subscribed to the marketing plan for 12 months. During that time we built automated workflows, landing pages, endless lead gen forms, segmented audiences and monitored the activity through the dashboards. Hubspot is an absolute jungle and customer service, while the best in the industry, is still not quite as responsive for $800USD per month. There isn't a happy medium between the $50/plan and the monsterous $800/months plan. We burned through ...
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FF
Flash Fomo
06/29/20
I wouldn't even give them a star
NO CUSTOMER SERVICE. I wouldn't even give the customer service team a star. I reached out to my sales person who was very responsive pre sign up and great at recommending a top tier package yet the minute i signed up and asked a question he directed me to a 1300 HUBSPOT number to call... For "a sophisticated tech" business they are well behind in customer service. Finished off with quite a demeaning one way monologue from the customer service team member and then 'they left the ...
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FF
Flash Fomo
06/29/20
I wouldn't even give them a star
NO CUSTOMER SERVICE. I wouldn't even give the customer service team a star. I reached out to my sales person who was very responsive pre sign up and great at recommending a top tier package yet the minute i signed up and asked a question he directed me to a 1300 HUBSPOT number to call... For "a sophisticated tech" business they are well behind in customer service. Finished off with quite a demeaning one way monologue from the customer service team member and then 'they left the ...
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MA
Mark Anderson
06/14/20
Good service but expensive
Generally really good service and variety in offering but a little onerous and I don't like that we have to pay extra to get additional training.
MA
Mark Anderson
06/14/20
Good service but expensive
Generally really good service and variety in offering but a little onerous and I don't like that we have to pay extra to get additional training.
B
B.Sherman
06/09/20
I really liked this software
I really liked this software. Easy to use and effective. Complete inbound marketing campaign toolkit in one place. May seem a bit pricey but worth the money you pay!
MS
Melanie Soto
06/07/20
Software is pricey but well worth it.
Date of experience: June 08, 2020
SG
Siavash Ghazvinian
06/04/20
They build features too quickly so they…
They build features too quickly so they have more to advertise and get you in a contract, but it takes them a very long time to get around to fixing the major issues in their features. We decided to switch our chat to Hubspot Chat, but realized quickly that their 'away bot' is not possible to display on a website when you want to hide your standard chat and show a bot instead. These kinds of bugs happen because they hastily release features and it makes their powerful tools entirely ...
Read more
SG
Siavash Ghazvinian
06/04/20
They build features too quickly so they…
They build features too quickly so they have more to advertise and get you in a contract, but it takes them a very long time to get around to fixing the major issues in their features. We decided to switch our chat to Hubspot Chat, but realized quickly that their 'away bot' is not possible to display on a website when you want to hide your standard chat and show a bot instead. These kinds of bugs happen because they hastily release features and it makes their powerful tools entirely ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].