HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons

HubSpot is the best out there.

HubSpot is the best out there. It's for SMB with a turnover bigger than 1 mio up to 1000. HubSpot is not gonna work for you if you think software will solve your problems. A fool with a tool stays a fool...... So do come up with a good plan, invest time, and start with HubSpot experts who know how to be succesful within 6 months.

Sod off with your YouTube adverts

Sod off with your YouTube adverts. I don't care about your company.

Pointless

Annoying adverts when trying to watch youtube videos. I don't care about your product and don't want to see it.

Keep on "Free", don't buy a paid for version

I used HubSpot free version successfully for 8 weeks when doing a trial on behalf of my company, and liked it a lot. On my recommendation, my company then bought the paid-for 'sales pro' version, and its been an unending nightmare ever since. The customer service gets WORSE (much worse) after you pay for stuff. It looks like they 'front end load' their customer service experience, until they get your money... and once you have paid, you then get Aeroflot-grade customer service. Actually its ...

Poor support & SEO compatibility

Poor support and poor SEO compatibility. No recommendation to use Hubspot's CMS.

Ganzheitliches Rundumpaket

Ein solides rundumpaket, allerdings könnte man immer auf Teile des Angebots verzichten. Wenn man, entsprechend seiner Bedürfnisse, bei anderen Anbietern nur die Dienstleistungen in Anspruch nimmt, die man auch braucht, zahlt man unterm Strich weniger und die Anbieter sind hochspezialisiert. Hier habe ich das Gefühl man zahlt für ein rundum-sorglos Paket, welches sich lohnt, wenn man von der Materie selbst nicht viel versteht oder nicht die Zeit hat, sie damit zu beschäftigen.

hard to navigate, but overall great

hard to navigate and get set up. but customer support is super responsive and once you've hooked it all up, it's a huge help in getting automated workflows and emails going

Hubspot doesn't care about startups and SMBs, reps will tell you anything - including lies - to get you locked into a contract.

I signed up for a free trial and setup a call with their product manager. When the product manager found out I am part of a very small company, her attitude immediately changed from positive to negative, and she rushed through the call - showed that she was annoyed when I was asking questions and wanted clarification. She then abruptly ended the call saying she has another call to attend to and will send follow up information. That never happened. I then reached out to the sales rep and ...

Hubspot is great but....

Hubspot is great, especially if you're using the cheaper version, but it's inability to have easy mapping to some other tools like Salesforce will always be one of it's biggest downfalls. They are staring to do multi-touch attribution but other softwares are well ahead of them.

Look critically at these reviews!

Lucretia Wilburn Two revues, disagreeing with each other (1 Four star and 1 Five star) Step Zamo1 one star on October 14, 2019 and oddly enough stolen from a review of SwitchUp; five other ratings, 4 Five Star and 1 One star rating all on May 6, 2020) Matt Swan January 30, 2020 originally a review of 23andme; 13 reviews almost all different services, and almost all wonderful and 4 or 5 star reviews These reviews are suspect, as they seem borrowed from other services, repurposed for this ...