HubSpot CRM Reviews in June 2026: User Ratings, Pros & Cons

Be weary using the free program

Be weary using the free program, it very easy to lose all the hard work you did. I was straight up lied to and told that upgrading would fix my problem, upon further pressing it became clear that upgrading would not fix my problem at all and the employee I was speaking with was well aware of this the first time she guaranteed that it would help. Marina from hubspot is clearly after commissions with no ethical standards to abide by.... but that speaks more so about the company as a whole ...

TRUST THE NEGATIVE REVIEWS!!

TRUST THE NEGATIVE REVIEWS!! Hubspot is a horrible company to do business with but they make it very difficult to give a negative review as they monopolize the first pages with “reviews” they control. They are extremely expensive compared to other CRMs such as GHL and they lock you into a 12 month contract and won’t let you out for any reason. And when you try and leave they don’t make it easy to leave and it is difficult to transfer your information to the new CRM. I changed to GHL and ...

Extremely unhelpful

After submitting a support request, it took their team over a month to respond and ticket was closed without explanation or resolution.

Worst customer service + they dont know their own product

Worst customer service. I don't even ask the chat support anymore. It is hours of wasted time, they never have an answer, and the answers you do get are wrong. I have been told that they are not sure if you can receive calls back from prospects (its literally a cold calling software), that you cannot track mail (it is a standard feature in the system), that they do not want more than 1 question per chat, the list goes on and on. Oh and the best part, they shut down their customer service ...

Holding my work data hostage

Ive been trying to log in to my hubspot account for weeks, no luck, I have been using it to manage my day to day work task and put some importatn data in there in order to be able to follow up evetything thoroughly I was randomly logged out and could never log back in - I tried to follow their over complicated procedure to enable me to access my info. No luck. I even asked them to send to my emails a excel doc of my data (same email address used for my hubspot account) they can't even do ...

HubSpot has continued charging me and yet I have no account with them

HubSpot has continued charging my account even after I canceled the subscription and disputed the charges with Credit One bank. I noticed I was overdrawn on my card and could not understand why. So after reviewing my account, I noticed charges that should not have been there. I contacted Credit One after which Credit One said that after they "investigated" the charges and credited me a temporary adjustment because HubSpot said I never cancelled. Next thing I know, I am getting charges on my ...

Highly Customizable and Complex but Costly

Highly Customizable and Complex but Costly. HubSpot can do basically anything that you want it to do and it will scale as much as you need. However, it is very expensive and there are terms and upcharges to be aware of. It's intuitive for basic free use and can be extremely deep and developed if needed.

Non existent support

Non existent support. We have been dealing with them over an issue of removing a Super Admin user who was removed from the company for gross miss conduct and after over 7 days and our developers doing everything they asked we still cannot remove the employee and assign another member of the company to undergo archive and website maintenance. It’s like shouting in a vacuum - they respond but no one hears. It’s now costing us financial losses. One of our biggest mistakes using Hubspot

Sharks! Do not use.

This company are noting more than sharks and hiking prices up without your consent and locking you into annual terms, which again are not consented to. How can you 10x your price without getting a sign-off or verbal agreement? We were told we were emailed about this; using their own tracking systems, we can see we opened none of these emails. I never saw any of them. We also asked to cancel our account before this, and they. did, but they only cancelled one of the programseap one) and left ...

Absolutely zero support from HubSpot

Absolutely zero support from HubSpot I’ve had this for years, recently upgraded to my own servers, but this combined with new HubSpot protocols means it’s completely died. Was brilliant and I’m sure they could fix it in 20 minutes if they bothered to make a phone call. Now HELLspot Someone please tell me how you get any support without having to watch endless cheerful videos