HubSpot CRM Reviews in June 2026: User Ratings, Pros & Cons

HubSpot is great

HubSpot is great, we use it for our CRM, where we can write notes and create tasks. We are a charity and funds are always tight. HubSpot is easy to use, and can be adapted to any kind of business or service.

MapleSage and HubSpot: Forging a Path of Innovation in Fashion and B2B Retail

When I returned to India after years of selling IT services to enterprises in the US, I was determined to reignite my entrepreneurial spirit. In 2007, I launched iRetail 1.0, an end-to-end eCommerce solution that helped businesses maximize retail sales and customer retention. Determined to further revolutionize the AFL (Apparel, Footwear, and Luxury fashion retail and e-commerce) sector, I embarked on iRetail 2.0 with MapleSage. Initially following the traditional sales approach of cold ...

Worst CRM I've ever used

Company moved to hubspot over a year ago and it has reduced productivity dramatically. I spend most of my time un-associating companies and contacts from tickets and emails because of all the confusion these "associations" have caused. One email might have five or more companies and contacts associated to it and you need to dig through a number of threads just to find out the correct company because the sender is using a personal email account. THEN because each thread creates it's own ...

I wouldn't hire him again

In the company where I work, we changed providers to manage sales and customer service WhatsApp chats, but when using the platform we found that the management is practically manual, they do not automatically assign chats, there is no reports for whatsapp everything is support chat or support tickets, and it is necessary to adapt them or in other cases dispense with the information, A simple tag in a chat is also not possible. The issue of support, they regularly send you readings for you ...

lying to force site traffic

They are paying money to have their site listed at the very top of my Free resume search and all 10 of the 'free' sites they recommend are paid resume builders... get off my front page

Sales CRM (Nope)

Sales CRM, no it certainly is not. Overly complicated for no reason. Not user friendly. To many layers and not easily adaptable to companies requirements.

Completely scammer company

Completely scammer company. They allow you to import any amount of contact although your tier does not allow (you do not receive any warning during import) and then charge your card without notification even if you do not send any email. When you aysk for refund they say refund not possible according to their terms.

Hubspot has a massive bug that just…

Hubspot has a massive bug that just because really annoying if you use the tool everyday like I do - besides this bug it's great. Sometimes when you are writing emails on the app puff they just disappear no draft nothing the all email is gone. Not sure why this is happening but it's really annoying if anyone from hubspot sees this feel free to reach me on linkedin: Diogo Cocco Marcos - company is careeros

No Accessibility For Blind Users (No ADA Compliance)

I recently decided to start building funnels for some of the services I offer and decided to use HubSpot as the marketing platform for this. I subscribed and started doing the setup and realized the platform's email marketing and other features are not accessible to individuals with disabilities. I'm blind, and I use a screen reader called JAWS to navigate the internet. I reached out to HubSpot to see if they were willing to implement accessibility features so that I could make full use of ...

Purposely remove features and ask for more money even after 5 years of use!

After using HubSpot for over 5 years today I have learnt they have downgraded my plan and are requesting I pay over £300 to get access to features I previously had as part of my plan. This toxic practice is called grandfathering purposely letting you get dependant on the features provided then removing them abruptly causing devastating issues for your business. Avoid this company at every possible turn go to anything other than these guys their support is terrible they don't care about ...