HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons

Partner Program - Stay away at all costs

I joined the hubspot partner programs years ago and have been waiting to get my commission from them since 2018. Today, after sending dozens of emails on the matter they approved our documents. FINALLY, we were going to get our commission. Then of course, we got contacted by their team lead letting me know that section4 of X document found on Y page states that we have six months to sort this through. AFTER FOUR YEARS of chasing them about the issue. SO much time left. I am shocked to be ...

Fraudulent Company: Stay Away

I found this CRM to be useless. I requested a refund and termination, and was told I'd receive both by their customer support team. 12 hours later, I was fraudulently charged $8,900. Do not do business with this awful company.

Great CRM

Great CRM. Has worked very well for us!No complaints

not good customer service

PROS: Basic and simple CRM. I did not have to go through as long as a training as compared to salesforce

Appalling Service from HubSpot!

We were using the email Marketing suite and were suspended from using the service. They claim it is due to the unsubscribe rate (3.9%) but when I spoke to other companies we have a much lower rate than them (some as high as 8%) yet was fobbed off by Customer Support! I would not recommend Hubspot to anyone - steer clear of them!

Not a bad credit at all but they can…

Not a bad credit at all but they can visually improve it much better

Sehr gute App um Kunden und Kundendaten…

Sehr gute App um Kunden und Kundendaten zu managen. Einfache Oberfläche alles auf deutsch. sehr schön!

Draconian Enforcement of Contract, ZERO flexibility

Our small business had lost 90% of its revenue during the COVID shutdowns in California and was facing a permanent closure. We decided to put all of our effort and available resources into pivoting to e-commerce, shifting from being service to product focused. This was new territory for us, so we hired a consultant to help with marketing. Part of his proposal included signing up for Hubspot's Marketing Professional Tier which came to around $600/mo. We ended up terminating our agreement ...

The best CRM tool

PROS: I'm using free version and it is excellent - it saves time and energy, automates features like emailing, collects info from the data entered and provides valuable insight through dashboard and analytics. You can always rely on the info provided and analytics from the dashboard.

Très mauvaise expérience avec hubspot…

Très mauvaise expérience avec hubspot pour quelqu'un qui souhaiter prendre un abonnement payant. Je ne peux pas donner mon avis sur les fonctionnalités je n'ai pas eu l'occasion de les utiliser vu que mon compte a été bloqué dès le départ. La réponse de Hubspot a été "Faisant partie de l'équipe vente, mon expérience technique est parfois limitée. Je vous invite à adresser votre question sur la communauté HubSpot où les experts techniques viennent régulièrement en aide aux utilisateurs ...