HubSpot CRM Reviews in November 2026: User Ratings, Pros & Cons

Hubspot for Enterprise and SMB

I have been using Hubspot for the past few years and have experience with other marketing automation tools in my role as a head of marops at various companies. Hubspot is hands down the best tool for SMB and Enterprise businesses, especially for B2B. It is user-friendly, intuitive, and highly customizable. I am looking forward to the new product features on their roadmap!

One Stop Solution for every Marketing Activity

HubSpot is one of the tools which every organization needs. Right from capturing leads to nurturing a lead, you need a scalable, robust solution to take care of the entire marketing process. HubSpot fulfills everything.

I love HubSpot

I love HubSpot, to begin with, as I use it every day. The most important thing for me is your customer service in chat. They are beneficial whenever I encounter any issues and resolve them in no time.

I've used Hubspot in 4 companies with various needs, and HS always does the job!

I've used Hubspot in 4 companies over the past 15 years. It's intuitive, easy to get up-to-speed. Social media posting is easy (we post for 8+ subsidiaries and sister companies), and the email functionality for design, lists, sending options and reporting are the best. I highly recommend Hubspot!

For the price it could be MUCH better

Solution is working okay. The negatives are that we pay for each thing we want, at different levels, for a very high price monthly. Even with the highest package for a certain area, we are still limited on users or templates or contacts, and have to pay even more than the highest package to add extras of the aforementioned items. The texting solutions are also not great, and cannot be integrated to text from the Hubspot mobile app - so employees have to go back and forth between the two ...

HubSpot for the WIN!

Not only is Marketing Hub the best customer marketing platform out there, but Sales and Service Hubs have really opened up internal communication and visibility to improve the customer experience.

I love hubspot - you will too!

I love hubspot. I've never used a platform like this before and love the user friendly interface. The ease at which you can chat to a support rep is also amazing. Ive used this for supporting our sales teams with leads, as well as sending out email & social media campaigns.

Can't imagine working without HubSpot

I have been using HubSpot for many years and can't imagine doing my job without it. It enables my team and I to do exponentially more, in a much more sophisticated fashion, than we otherwise could. From email templates, to A/B testing capabilities, to email automations, to social media publishing, to aggregated analytics--it really is an "all in one" solution. I actually sort of "live" in HubSpot! ;)

"All wrapped up in a box"

What do you like best about HubSpot Sales Hub? You can input all client data and information in one spot What do you dislike about HubSpot Sales Hub?

Ease of use and experience.

Date of experience: October 21, 2022