9.1
Spot Score
HubSpot CRM Reviews in July 2026: User Ratings, Pros & Cons
Streamline your sales and marketing efforts with ease.
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Starts from $45 / Month when Billed Yearly, also offers free forever plan
HubSpot CRM Reviews & Ratings
Spotsaas Editor’s POV
HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, powerful integrations, and robust tools for lead generation, email marketing, and CRM make it a favorite among medium to large-scale businesses. The platform’s ability to scale ...Read more
HubSpot CRM pros and cons
Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.
Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking.
Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge.
Excellent customer service for troubleshooting, providing quick responses and assistance for most queries.
Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.
Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.
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Showing 1401-1410 out of 3172
S
Steve
02/07/23
Do not use this CRM
Do not use this CRM. The user experience is terrible. The integrations are extremely clunky. The UI is confusing and difficult to use. The terms are borderline immoral, and once you have committed, there's no flexibility in change, only to invest more. The evergreen clauses such as auto-renewal are the biggest watch out. If you pass this by a day you have to pay the full amount, even if your team no longer use the platform. DO NOT USE Hubspot!
SS
Sierra S
02/06/23
"A must have for Sales"
What do you like best about HubSpot Sales Hub? Everything is in the same spot and the interface is easily navigatable. It's easy on the eyes and a very well made application.
J
Jc
02/06/23
Just awful
Just awful. You'll note that all the 5* reviews are 'invited'. These are solicited reviews AKA not authentic. The real reviews are ones without the 'invited' indicator. It just doesnt work. Import doesn't work unless you precisely match their data model which is impossible as they don't make their data model accessible. Their answer - create your own custom columns but of course you are limited to 10 on the free plan. Which means you need to upgrade to paid or spend weeks and weeks ...
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KF
Keith Frazier
02/05/23
Mostly used the learning resources
Good learning resources for people getting started with marketing. I may end up using rest of the services too.
VS
Vladislav Sorokin
02/05/23
Expensive solution with horrible functionalities
Expensive solution with no data tracking. You have to do a lot of clicks to register ANY activity. No calendar to plan your work in CRM. Lack of information to review the whole scope of work to be done. Lack of correct filtering. No connection between the account and contact in this account. A lot of technical issues, the system doesnt work propely, half of the day you cant put in your activities. Compare to the price and functionalities does not worth the price. All in all horrible system
ON
Oliver Noah
02/04/23
Horrible onboarding experience by Perry Won
Horrible onboarding experience, this so-called onboarding specialist: Perry Won guy looks like he doesn't care at all if we learn or not about the product. What a waste of time! Until now we still dont know how to use automations or pipelines! ridiculous!
B
Bob
02/02/23
Make sure you have a good lawyer
Make sure you have a good lawyer to handle their contracts. I think it's a pretty common experience with their subscription: just be certain you're ready to pay out significantly more than their annual contract since there are plenty of fees and price increases. They keep editing my contract with those fees.
PD
Patrick Dermote
02/01/23
They won't let you downgrade the number…
They won't let you downgrade the number of paid users, the button is greyed out. You have to contact support to manage to downgrade that. This kind of agressive SaaS practices is the worst
A
Alex
02/01/23
abysmal service
abysmal service - attitude from account managers like Ryan Colleran. Happy to sell not happy to help.
RM
Rick Mineo
01/31/23
Can not log in
Can not log in. Account created and could not get technical help. No indication on why I can not log in. Can't get past their automated service. If it is this complex to get started, I don't want to see what happens when you are a customer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].