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SpotScore

HubSpot CRM - CRM Software

HubSpot CRM Reviews in August 2026: User Ratings, Pros & Cons

Streamline your sales and marketing efforts with ease.

4.36

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot CRM Reviews & Ratings

4.36

Very Good

Based on 3236 ratings & 3172 reviews

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Rating Distribution

Excellent

(2130)

Very Good

(684)

Good

(84)

Poor

(40)

Terrible

(234)

Spotsaas Editor’s POV

HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, powerful integrations, and robust tools for lead generation, email marketing, and CRM make it a favorite among medium to large-scale businesses. The platform’s ability to scale ...Read more

HubSpot CRM pros and cons

  • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

  • Integrates with Google Suite and offers open APIs for tracking and productivity.

  • Contact and task management interface is accessible to non-technical users.

  • Customer service provides quick responses for most troubleshooting queries.

  • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

  • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

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Showing 1141-1150 out of 3172

JM

Joyce M

04/19/23

4.5 out of 5

"Optimizing Sales via Hubspot Sales Hub"

What do you like best about HubSpot Sales Hub? I like the overall centralization of our CRM, deals, processes and client communication happening all within one tool. I think the biggest advantage is the customization.

M

Mike

04/19/23

1 out of 5

Built To Make You Spend More

Hubspot was a good tool when we first signed up four years ago. Now, it is a software designed to mark as many of your contacts as 'marketing' contacts without your control. What this does it put your account into higher and higher contact tiers, increasing your cost with almost no warning. It is sad to see a company such as Hubspot take on the tactics of cell phone companies by billing you into oblivion for any overage. There are plenty of competitors that do not take such predatory ...

Read more

KB

Kevin B

04/19/23

5 out of 5

"HubSpot makes it easy"

What do you like best about HubSpot Sales Hub? Its a great tool for managing sales outreach, keeping the team engaged, and executing various sales and marketing campaigns.

SM

sanathkumar m

04/19/23

5 out of 5

"Easy-to-use CRM"

What do you like best about HubSpot Sales Hub? All the reports are pre defined and easy to access What do you dislike about HubSpot Sales Hub?

AU

Anonymous User

04/19/23

5 out of 5

"Efficient and time saving tool."

What do you like best about HubSpot Sales Hub? The detailed information on its Hubspot Sidekick sales tool giving detailed information on how often an email was shared.

RR

Ray R

04/18/23

5 out of 5

"Startup friendly with a lot of valuable features"

What do you like best about HubSpot Sales Hub? Email sequences, integrations with Zoom and meetings integrations, and even the marketing hub create a clear set of data on what's performing and what isn't.

IB

Islam B

04/18/23

5 out of 5

"best CRM UX"

What do you like best about HubSpot Sales Hub? the workflows , easy integration and constant updates that kayle provides and the ability to take certifications that proves your knowledge in the platform

MJ

Miguel José G

04/18/23

5 out of 5

"The best CRM I've ever used."

What do you like best about HubSpot Sales Hub? The features that allow you to strictly monitor your potential customers are excellent, as are the number of options to solve purely sales issues.

MC

Miodrag C

04/18/23

4 out of 5

"Looks nice, very straightforward. Too bad you have to pay too much money for everything to work"

What do you like best about HubSpot Sales Hub? Quite easy to use, amazing support! A large number of courses. Also, notifications are very convenient. The interface is great. Filtering is amazing if you need to go through contacts or companies. Workflows are also very easy to understand, the logic is rather clear and it makes it very easy to set your own, any way you like it. The dashboard approach is amazing. You can easily access all the info from it, which makes it super convenient.

KC

K C

04/18/23

2 out of 5

"Unclear who this tool is developed for"

What do you like best about HubSpot Sales Hub? Sales Hub keeps all my contacts organized, allows my sales team to work from a common email address, and ensures no inbound conversations slip through the cracks. Support is helpful in finding solutions (although not always elegant) to problems.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].