9.2
SpotScore
Hotspot Shield Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $7.99 / Month when Billed Yearly, also offers free forever plan
Hotspot Shield Reviews & Ratings
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Spotsaas Editor’s POV
Hotspot Shield VPN consistently proves itself as a reliable and user-friendly service, offering fast, stable connections and a seamless experience across multiple devices. Its ability to unblock websites and provide uninterrupted streaming services has made it a favorite for many users, especially frequent travelers and streaming enthusiasts. The app’s intuitive ...Read more
Hotspot Shield pros and cons
Connections are fast, stable, and reliable.
Interface is simple enough for any user to navigate.
Customer support responds quickly and resolves issues effectively.
Works in countries that block other VPNs.
Occasional connectivity issues, including difficulty connecting or unexpected disconnections.
Limited support for Linux users with complaints about the app experience on that platform.
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Showing 71-80 out of 489
A
ANDRES
03/18/23
Very good assistance
Date of experience: March 19, 2023
TN
Tran Nguyen
03/17/23
I would like to thank Ms. Hannah Faye Benitez (Hotspot Shield Help Desk) and Mr. Phil Saladar (Hotspot Shield Help Desk) for your help.
Hotspot Shield Help Desk The work you have done to help customers has been fantastic! Thank you for being so flexible. This is how you run customers with heart. I couldn't have done it without you. Thank you very much!
JH
James Hadley
03/16/23
Fast friendly customer service
I had a non urgent query which was answered very quickly.
SB
Sherman Baksh
03/13/23
The speed at which my matter was…
The speed at which my matter was resolved. That is greatly appreciated. The person resolving my issue should be recognized with a reward.
R
Ray
03/09/23
Excellent customer service
Hotspot Shield is a very useful and reassuring addition to the security of your mobile communications, especially when private information is sent using public wifi. Quick, easy and fast connection. Their customer service are very efficient and helpful too when you need to contact them.
K
Krushal
03/08/23
Had an issue with my subscription which was promptly resolved
Had an issue with my account not reflecting its premium status. Customer Service got back to me within a day of raising the request and were able to resolve the issue. I'm very surprised and happy to receive such prompt service in today's day and age.
МЗ
Михаил Зенков
03/08/23
Very understandung support
Very understandung support. I could not reach the web-site without VPN (ironically) and the Support team provided me with .exe of the desktop application via e-mail. Is the best I could even wish for. Thanks to ms. Abigail for her quick response.
KV
Kishore varma
03/01/23
Quick response from customer service.
Date of experience: March 02, 2023
JB
Jim Brymer
02/28/23
Great Customer Service
I had an issue getting one of my phones linked to my existing account. I emailed Hotspot Shield Support to get assistance. They emailed me with detailed instructions on how to get this done, and also emailed me a day or so later to make sure I was able to get it it done, or if I needed additional assistance. Great customer service you don’t see much of anymore. I have been a customer for over three years now, and will continue to use Hotspot Shield in the future. Great protection for your phone!
DT
David Tuma
02/24/23
Quick, accurate & helpful response to support
Quick response to support - accurate and helpbl
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].