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9.2

Spot Score

Hotspot Shield - VPN Software

Hotspot Shield Reviews in July 2025: User Ratings, Pros & Cons

Securely access the internet without limitations.

4.1

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Starts from $7.99/Month when Billed Yearly, also offers free forever plan

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Hotspot Shield Reviews & Ratings

4.1

Very Good

Based on 442 ratings & 483 reviews

Rating Distribution

Excellent

(421)

Very Good

(37)

Good

(6)

Poor

(2)

Terible

(17)

Expert's Review

Hotspot Shield VPN consistently proves itself as a reliable and user-friendly service, offering fast, stable connections and a seamless experience across multiple devices. Its ability to unblock websites and provide uninterrupted streaming services has made it a favorite for many users, especially frequent travelers and streaming enthusiasts. The app’s intuitive ...Read more

Hotspot Shield pros and cons

  • High-speed, reliable, and stable connections that improve productivity and user experience.

  • Simple, user-friendly interface that makes it easy for anyone to use.

  • Excellent customer support, providing quick responses and effective resolutions to issues.

  • Works seamlessly in countries that block other VPNs, ensuring accessibility and bypassing restrictions.

  • Occasional issues with connectivity, such as difficulty connecting or disconnections.

  • Limited support for Linux users, with some complaints about the app experience.

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Showing 71-80 out of 483

K

Krushal

03/08/23

5 out of 5

Had an issue with my subscription which was promptly resolved

Had an issue with my account not reflecting its premium status. Customer Service got back to me within a day of raising the request and were able to resolve the issue. I'm very surprised and happy to receive such prompt service in today's day and age.

KV

Kishore varma

03/01/23

5 out of 5

Quick response from customer service.

Date of experience: March 02, 2023

JB

Jim Brymer

02/28/23

5 out of 5

Great Customer Service

I had an issue getting one of my phones linked to my existing account. I emailed Hotspot Shield Support to get assistance. They emailed me with detailed instructions on how to get this done, and also emailed me a day or so later to make sure I was able to get it it done, or if I needed additional assistance. Great customer service you don’t see much of anymore. I have been a customer for over three years now, and will continue to use Hotspot Shield in the future. Great protection for your phone!

DT

David Tuma

02/24/23

5 out of 5

Quick, accurate & helpful response to support

Quick response to support - accurate and helpbl

DP

David Porter

02/23/23

5 out of 5

I'v used this product for 2 plus years

I've used this product for a number of years and found it to be a reliable product for VPN use. Any difficulties I experienced were addressed in a reasonable amount of time and were quickly resolved and explained to me in a clear, concise manner. I highly recommend this product.

CC

Concerned customer

02/11/23

5 out of 5

This action was not taken by me and now…

The team at hotspot was able to help reinstate my account after I was able to show receipts from my initial purchase of my premium membership when someone tried to claim they were the true owners of the account.

WA

Wassim AL RACHINI

02/08/23

5 out of 5

good support

I had a trouble with my account because I have dashlane like application to save passwords and hotspot shield is free for dashlane users. my vpn account didn't work but the support team helpeld me with this matter

HT

Hugh Tyrrell

02/06/23

5 out of 5

Customer service when needed was great

Date of experience: February 07, 2023

S

Satya

02/05/23

5 out of 5

Very good vpn

Very good vpn, and good customer service

MJ

Mr john mcglynn

02/02/23

5 out of 5

this product is amazing and the service is better.

this product is amazing , i had a small issue and within minutes the customer service team had it resolved. i rarely recommend products or companies but happy to make an exception here. first class !

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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