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9.2

Spot Score

Hotspot Shield - VPN Software

Hotspot Shield Reviews in July 2025: User Ratings, Pros & Cons

Securely access the internet without limitations.

4.1

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Starts from $7.99/Month when Billed Yearly, also offers free forever plan

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Hotspot Shield Reviews & Ratings

4.1

Very Good

Based on 442 ratings & 483 reviews

Rating Distribution

Excellent

(421)

Very Good

(37)

Good

(6)

Poor

(2)

Terible

(17)

Expert's Review

Hotspot Shield VPN consistently proves itself as a reliable and user-friendly service, offering fast, stable connections and a seamless experience across multiple devices. Its ability to unblock websites and provide uninterrupted streaming services has made it a favorite for many users, especially frequent travelers and streaming enthusiasts. The app’s intuitive ...Read more

Hotspot Shield pros and cons

  • High-speed, reliable, and stable connections that improve productivity and user experience.

  • Simple, user-friendly interface that makes it easy for anyone to use.

  • Excellent customer support, providing quick responses and effective resolutions to issues.

  • Works seamlessly in countries that block other VPNs, ensuring accessibility and bypassing restrictions.

  • Occasional issues with connectivity, such as difficulty connecting or disconnections.

  • Limited support for Linux users, with some complaints about the app experience.

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Showing 31-40 out of 483

O

Oasis

07/17/23

5 out of 5

Fast and reliable VPN with a nice interface

Reliable, fast and lots of locations available, I am very happy with this VPN, I like that their beautiful interface makes it very easy for me to change my location when I access streaming services.

SR

SL Roberts

07/04/23

5 out of 5

My problem was not with Hotspot Shield

I found my problem wasn't actually with Hotspot Shield, but I wasn't sure what to do. A kind & patient associate was able to help anyway by steering me to the help I needed. Now that's true customer service in my book! I'm not computer literate, so this kind of help was appreciated.

WM

Willie Mendoza

06/16/23

5 out of 5

Excellent app

Date of experience: June 17, 2023

TT

Terry TDK

06/10/23

5 out of 5

Customer Technical Support response is…

Customer Technical Support response is fast - within the day and issues quickly resolved. You won't be disappointed.

J

Jenny

05/31/23

5 out of 5

Good, fast, reliable

This VPN works even in the countries that block the other ones, it is fast and stable, would definitely recommend it. Also, support is responsive and helpful, they helped to resolve my issues with double subscription.

B

BLACKZEESH

05/30/23

5 out of 5

please use when u downloading files

the speed, blblblbl

DG

Damian G. Finch

05/25/23

5 out of 5

Hotspot Shield works as advertised, AND excellent customer service after the sale.

Hotspot Shield works as advertised, but customer service is also very important. Today, I needed to avail myself of customer service and found them incredibly responsive. The care and attention I received were first-rate and made me feel like an important customer. This is the first time I had occasion to contact customer service in the six years I have been a client. Excellent experience, two thumbs up!

BG

Bob Gilmour

05/23/23

5 out of 5

Best Customer Service ever.

My experience has been excellent. I have been with Hotspot Shield for almost a decade & have been100 percent satisfied. The customer service is second to none, with fast response & helpful staff. It's definitely a 10 out of 10 from me.

BR

Brayan R. Doria

05/19/23

5 out of 5

I have an issue in my account

I have an issue in my account. I cannot activate from my Dashlane account. The HS's Costumer Service replied me in 11 minutes and solved my issue. It's the fastest replied that i encountered in a Costumer Service.

G

Gabe

05/19/23

5 out of 5

Offered reasons for problem and a list…

Offered reasons for problem and a list of solutions. Excellent, fast, and friendly!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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