Hotjar Reviews in July 2025: User Ratings, Pros & Cons

Hotjar Review

What do you like best? Hotjar is fast and easy to use. The interface is intuitive and simple to figure out. What do you dislike? Lack of real-time views and no live chat. Recommendations to others considering the product Make sure all of your requirements are met before spending time on the product. What business problems are you solving with the product? What benefits have you realized? Easy to see where people interact with your site. Makes identifying sticking points much ...

Hotjar Review

What do you like best? Hotjar is fast and easy to use. The interface is intuitive and simple to figure out. What do you dislike? Lack of real-time views and no live chat. Recommendations to others considering the product: Make sure all of your requirements are met before spending time on the product. What problems are you solving with the product? What benefits have you realized? Easy to see where people interact with your site. Makes identifying sticking points much ...

Hotjar, best affordable user experience software

What do you like best? The heatmapping and recording tools are fantastic for better understanding your customer's experience. The recordings tool takes you through a user flow, seeing where they dragged the mouse, clicked, dropped off, etc. What do you dislike? I think if there was a way that hotjar could categorize or analyze data received from these recordings, it would be much simpler to make business decisions. What business problems are you solving with the product? What ...

One of the best!

What do you like best? I'm using Hotjar for 2 years now, and it helps us greatly in different tasks. We can find errors and bugs on the site or solve UX issues, so many ways to use it. What do you dislike? The fact the There is a red line that shows the cursor, if it's a long session, the whole screen becomes red. What business problems are you solving with the product? What benefits have you realized? UX and bugs on the site, also conversion issues.

A must need for on page analytics

What do you like best? Hotjar has completely revolutionized our website analytics reports. It bring to life the data so we can visualize the experience they are having with out website. Since implementation, it has directly impacted our decision making. What do you dislike? The customization of the user engagement tools (polls, surveys have very little flexibility regarding the look. The plain color selection makes it difficult to optimize to increase user engagement. What business ...

A must need for on page analytics

What do you like best? Hotjar has completely revolutionized our website analytics reports. It bring to life the data so we can visualize the experience they are having with out website. Since implementation, it has directly impacted our decision making. What do you dislike? The customization of the user engagement tools (polls, surveys) have very little flexibility regarding the look. The plain color selection makes it difficult to optimize to increase user engagement. What ...

Hotjar, best affordable user experience software

What do you like best? The heatmapping and recording tools are fantastic for better understanding your customer's experience. The recordings tool takes you through a user flow, seeing where they dragged the mouse, clicked, dropped off, etc. What do you dislike? I think if there was a way that hotjar could categorize or analyze data received from these recordings, it would be much simpler to make business decisions. What problems are you solving with the product? What benefits ...

One of the best!

What do you like best? I'm using Hotjar for 2 years now, and it helps us greatly in different tasks. We can find errors and bugs on the site or solve UX issues, so many ways to use it. What do you dislike? The fact the There is a red line that shows the cursor, if it's a long session, the whole screen becomes red. What problems are you solving with the product? What benefits have you realized? UX and bugs on the site, also conversion issues.

Impressed with Free Version

What do you like best? Hotjar has a free version that allows you to gain lots of insights on how your visitors are using your website. I'm impressed with how much they allow you to do for free. I believe you can track 3 pages at a time, which includes scrolling, heatmaps, and clicks. You can also have session recordings. What do you dislike? Nothing! Again, very impressed that they offer so much for free. Recommendations to others considering the product Take advantage of the ...

Impressed with Free Version

What do you like best? Hotjar has a free version that allows you to gain lots of insights on how your visitors are using your website. I'm impressed with how much they allow you to do for free. I believe you can track 3 pages at a time, which includes scrolling, heatmaps, and clicks. You can also have session recordings. What do you dislike? Nothing! Again, very impressed that they offer so much for free. Recommendations to others considering the product: Take advantage of ...