Hotjar Reviews in July 2025: User Ratings, Pros & Cons

Such a cool platform!

What do you like best? Heat maps are an awesome way to see if people are clicking where you think they are What do you dislike? Haven’t come across anything that I dislike What business problems are you solving with the product? What benefits have you realized? Testing messaging and CTAs

Such a cool platform!

What do you like best? Heat maps are an awesome way to see if people are clicking where you think they are What do you dislike? Haven’t come across anything that I dislike What problems are you solving with the product? What benefits have you realized? Testing messaging and CTAs

Understand a LOT more than just history!

What do you like best? I love that I can see actual behavior of a web visitor -- their click through action, scroll patters, page-by-page content consumption, etc. So much richer than normal analytics, HotJar actually shows you precisely how your site is used! What do you dislike? Sometimes I want faster results from the recordings.... and sometimes it's difficult to track visitors on third-party sites where you cannot install the proper code. Recommendations to others considering ...

Understand a LOT more than just history!

What do you like best? I love that I can see actual behavior of a web visitor -- their click through action, scroll patters, page-by-page content consumption, etc. So much richer than normal analytics, HotJar actually shows you precisely how your site is used! What do you dislike? Sometimes I want faster results from the recordings.... and sometimes it's difficult to track visitors on third-party sites where you cannot install the proper code. Recommendations to others ...

Amazing tool

What do you like best? I love how simple it is to set everything up, What do you dislike? Nothing, the tool works great is is so intuitive. Recommendations to others considering the product: It's a simple tool to test if this kind of analysis is the right way to go for you What problems are you solving with the product? What benefits have you realized? Hotjar allows me to get more information about where my customers get stuck on our site and what works well on the site.

Amazing tool

What do you like best? I love how simple it is to set everything up, What do you dislike? Nothing, the tool works great is is so intuitive. Recommendations to others considering the product It's a simple tool to test if this kind of analysis is the right way to go for you What business problems are you solving with the product? What benefits have you realized? Hotjar allows me to get more information about where my customers get stuck on our site and what works well on the site.

Great click mapping and consumer response tool

What do you like best? Hotjar is very easy to use, we had it up and running on our site in one day. The click mapping and session recording has been incredibly valuable for us to resolve technical issues and improve conversion. We didn't even know about the survey functionality when we started using it, and now we use it constantly for customer feedback. What do you dislike? The survey questions are a little limited, only 5 styles of questions available, and don't allow for much ...

Great click mapping and consumer response tool

What do you like best? Hotjar is very easy to use, we had it up and running on our site in one day. The click mapping and session recording has been incredibly valuable for us to resolve technical issues and improve conversion. We didn't even know about the survey functionality when we started using it, and now we use it constantly for customer feedback. What do you dislike? The survey questions are a little limited, only 5 styles of questions available, and don't allow for much ...

An all-in-one solution that suits my needs well.

PROS & CONS What are the best aspects of this product? Hotjar did me a great deal by cutting down my subscriptions. With their visitor recordings, heatmpas, and survey widgets, I have a platform at my disposal with three essential features that's simple to use. What aspects are problematic or could work better? If you're asking me to spend a lot or even think about paying for a bunch of features with this software --- then you're dead wrong. I pay nothing and I get a ton of features ...

Great tool to gain insight into your customer's behaviour

What do you like best? Hotjar is easy to implement (directly or via GTM, set up and use. Definite pros: heatmap, visual presentation of data, and recording function. It's a very versatile tool that have use for multiple departments withing the company. What do you dislike? No support for native apps. No other drawbacks really. What business problems are you solving with the product? What benefits have you realized? Hotjar proven to be invaluable tool not just for customer behavior ...