9.6
Spot Score
Hotjar Reviews in June 2026: User Ratings, Pros & Cons
Unlocking user behavior for website success.
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Starts from $39 / Month, also offers free forever plan
Hotjar Reviews & Ratings
Spotsaas Editor’s POV
Hotjar stands out as a powerful and user-friendly tool for website optimization and user behavior analysis. Users appreciate its comprehensive features like session recordings, heatmaps, and user-friendly interface, making it valuable for improving website performance and user experience. The ability to analyze visitor activity and generate actionable insights is ...Read more
Hotjar pros and cons
Provides valuable insights into user behavior, enhancing website optimization.
User-friendly interface, easy to set up and use for users without technical knowledge.
Offers features like heatmaps, recordings, surveys, and feedback tools.
Powerful tool for tracking user interactions, including clicks, scrolls, and site navigation.
Some limitations in integration options with other tools.
Pricing may be a concern for some users, especially with recent changes.
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Showing 191-200 out of 359
A
Anonymous
07/26/18
Such a cool platform!
What do you like best? Heat maps are an awesome way to see if people are clicking where you think they are What do you dislike? Haven’t come across anything that I dislike What business problems are you solving with the product? What benefits have you realized? Testing messaging and CTAs
UI
User in Computer Software
07/26/18
Such a cool platform!
What do you like best? Heat maps are an awesome way to see if people are clicking where you think they are What do you dislike? Haven’t come across anything that I dislike What problems are you solving with the product? What benefits have you realized? Testing messaging and CTAs
SF
Steve F
05/18/18
Understand a LOT more than just history!
What do you like best? I love that I can see actual behavior of a web visitor -- their click through action, scroll patters, page-by-page content consumption, etc. So much richer than normal analytics, HotJar actually shows you precisely how your site is used! What do you dislike? Sometimes I want faster results from the recordings.... and sometimes it's difficult to track visitors on third-party sites where you cannot install the proper code. Recommendations to others ...
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A
Anonymous
05/18/18
Understand a LOT more than just history!
What do you like best? I love that I can see actual behavior of a web visitor -- their click through action, scroll patters, page-by-page content consumption, etc. So much richer than normal analytics, HotJar actually shows you precisely how your site is used! What do you dislike? Sometimes I want faster results from the recordings.... and sometimes it's difficult to track visitors on third-party sites where you cannot install the proper code. Recommendations to others considering ...
Read more
A
Anonymous
05/01/18
Great click mapping and consumer response tool
What do you like best? Hotjar is very easy to use, we had it up and running on our site in one day. The click mapping and session recording has been incredibly valuable for us to resolve technical issues and improve conversion. We didn't even know about the survey functionality when we started using it, and now we use it constantly for customer feedback. What do you dislike? The survey questions are a little limited, only 5 styles of questions available, and don't allow for much ...
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GD
Greg D
05/01/18
Great click mapping and consumer response tool
What do you like best? Hotjar is very easy to use, we had it up and running on our site in one day. The click mapping and session recording has been incredibly valuable for us to resolve technical issues and improve conversion. We didn't even know about the survey functionality when we started using it, and now we use it constantly for customer feedback. What do you dislike? The survey questions are a little limited, only 5 styles of questions available, and don't allow for much ...
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LK
Laurey-Anne K
05/01/18
Amazing tool
What do you like best? I love how simple it is to set everything up, What do you dislike? Nothing, the tool works great is is so intuitive. Recommendations to others considering the product: It's a simple tool to test if this kind of analysis is the right way to go for you What problems are you solving with the product? What benefits have you realized? Hotjar allows me to get more information about where my customers get stuck on our site and what works well on the site.
A
Anonymous
05/01/18
Amazing tool
What do you like best? I love how simple it is to set everything up, What do you dislike? Nothing, the tool works great is is so intuitive. Recommendations to others considering the product It's a simple tool to test if this kind of analysis is the right way to go for you What business problems are you solving with the product? What benefits have you realized? Hotjar allows me to get more information about where my customers get stuck on our site and what works well on the site.
H
Heidi
04/24/18
An all-in-one solution that suits my needs well.
PROS & CONS What are the best aspects of this product? Hotjar did me a great deal by cutting down my subscriptions. With their visitor recordings, heatmpas, and survey widgets, I have a platform at my disposal with three essential features that's simple to use. What aspects are problematic or could work better? If you're asking me to spend a lot or even think about paying for a bunch of features with this software --- then you're dead wrong. I pay nothing and I get a ton of features ...
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A
Anonymous
04/24/18
Good product but not as good as others
What do you like best? Look, it gives you the insights you need related to heatmapping and scroll mapping, surveys and recordings What do you dislike? I don't think it's UI is as clean as CrazyEgg or InspectLet Recommendations to others considering the product Make the UI easier to use What business problems are you solving with the product? What benefits have you realized? CRO
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].