Hotjar Reviews in May 2025: User Ratings, Pros & Cons

Hotjar is essential for your website

What do you like best? It is necessary to emphasize that Hotjar seems to me an ideal tool because it allows me to obtain information about the users on the pages and a tracking of click numbers on the website. This is how it provides me with detailed information about what users do on the web. On the other hand I can collect comments while the user is on the website. In addition to being an easy-to-use tool, it gives me the possibility of implementing surveys to increase the level of ...

Everyone with a website should have this.

What do you like best? HotJar will show you all the user interaction on your website. So you can test what's working and what's not. Very easy to integrate. Very intuitive to manage as well. You can add multiple users to see the data and that will eliminate report creation time. What do you dislike? There is nothing to specify here. But more sorting options, automated heatmap process so we don't have to duplicate and create multiple version to continue collecting data might increase ...

Good tool for website insights

What do you like best? I like that you can create your own polls based on any webpage and talk to the users if they leave contact information. It allows us to see challenged users are facing real time and direct us on where to prioritize. What do you dislike? I am not sure if there is anything that I dislike. What problems are you solving with the product? What benefits have you realized? We are trying to improve our PeopleSoft Supplier Portal and use Hotjar to receive ...

Great resource if you pay for subsciption

What do you like best? Tracking my client's movements in our software and on our website. We can get a feel for pain points and whats working more clearly. What do you dislike? Cannot target pages unless you pay for a subscription. What problems are you solving with the product? What benefits have you realized? Tracking my client's movements in our software and on our website. Allowing us to better serve our customers. Response from Alex Jost of Hotjar edit Hi ...

Best tool for user habit

What do you like best? I am using hotjar to see customer behaviors. There is a heat-map, this tool is amazing and say many things to us. What do you dislike? I dislike user interface and user experience of hotjar. Too complicated. Recommendations to others considering the product: offer it because no alternative What problems are you solving with the product? What benefits have you realized? we can see customer clicks transparently. Response from Alex Jost of ...

Excellent surveys and other features for the comfort of your planning.

What do you like best? I am really delighted with many features, in way the highlights of this program are its surveys, heat maps, screen recordings, feedback loops and session recordings. Undoubtedly, these qualities have been important to me since they have allowed me to maintain a precise optimization of some marketing projects. Without neglecting other aspect, is it contains excellent support and remarkable ease of use. What do you dislike? I should have an improved funnel ...

Great service with multiple features

Great service with multiple features, but website load speed increases too much

Good and constantly improving

What do you like best? There are constantly new features being added to HotJar and the roadmap of what ahead is exciting. It's good value, which makes it easy to introduce into companies that are not instantly sold on the benefits. The polling feature is especially useful for websites with low amounts of traffic where admins are quickly looking to understand whether or not a new feature has been well received. It's also worth taking a look at the session recording feature. What do ...

A website must have

What do you like best? Having the ability to see what potential customers are doing on your website is priceless. Knowing how long they stay on, what they're clicking on, seeing when they leave and maybe any issues they encounter is so valuable to help you understand your customers and maybe any they aren't converting. I think it's pretty much the coolest thing ever. What do you dislike? I'm still learning all the amazing features so I haven't noticed anything I dislike. It's ...

Very Useful Tool To Track Our Website's Visitors

What do you like best? The thing I like most about Hotjar is its simple interface so that users can easily access the main features such as heat maps, visitor recordings, funnels, forms,... The feature I use most is Visitor Recordings, this function is very useful for me to see how visitors interacted with my website, thereby offering solutions to improve the performance and optimize your website. In addition, Hotjar is also very easy to install and configure, just copy and paste a piece ...