Hootsuite Reviews in June 2026: User Ratings, Pros & Cons

"An easy to use social media management platform which allows for cross team planning and analytics."

What do you like best about Hootsuite? The user experience is clean and the platform is easy to use. What do you dislike about Hootsuite? There still needs to be some development on analytics to allow for better exports in a presentable format or dashboard display. What problems is Hootsuite solving and how is that benefiting you? We're managing a number of social media platforms in our own team, as well as over 100 across the entire team. Having the ability to see all content, analyse ...

"A great platform to combine your social media management"

What do you like best about Hootsuite? I find Hootsuite most useful for managing large scale businesses, controlling multiple teams at once and monitoring what is being published across social platforms. What do you dislike about Hootsuite? Sometimes I find a lack of features, e.g. not being able to publish instragram stories directly without logging onto the app itself, or not having the ability to add music to a TikTok What problems is Hootsuite solving and how is that benefiting ...

They are a scam company

They are a scammy company. Tried to read their customer service, now on a PayPal phone call and disputing the service. They need to stop. Refund me the money now!!!! No answers and I called PayPal to report the fraud. You all will stop scamming people pretty soon!

"Social Media Specialist"

What do you like best about Hootsuite? Hootsuite hosts a very comprehensive analytics page which helps me identify teams that may be falling behind on their engagement and posting requirements. What do you dislike about Hootsuite? I would like for Hootsuite to pull better data on Instagram Reels and TiKTok personal accounts as none of our properties have TikTok business accounts. What problems is Hootsuite solving and how is that benefiting you? For us, we have a hard time tracking ...

"Services are constantly improving and help is always close by!"

What do you like best about Hootsuite? The best part about Hootsuite is how helpful the team and account representatives are. It never takes long to get ahold of someone! Their solutions are quick and effective. What do you dislike about Hootsuite? I find the interface can be a bit overwhelming at times and difficult to organize. Information is coming in from many different angles, all at once! There are a lot of buttons and features! What problems is Hootsuite solving and how is that ...

"Great Experience with CSMs"

What do you like best about Hootsuite? Have been a Hootsuite Enterprise customer for five years now - have always had great experiences with their Customer Success team. Over the years, our account has had a few customer success managers, and each has been incredibly helpful, diligent and great to work with. They take customer feedback seriously, and some of our requests have become actual dashboard functionality. Hootsuite does a great job of keeping enterprise customers up to date on the ...

"Has great potential, but times a little glitchy."

What do you like best about Hootsuite? To be able to post to different social platforms from one social draft. Along with seeing an overview of your social account's data month to month and Year to date. What do you dislike about Hootsuite? - Not being able to search posts on the account if you want to look back at older posts. - Manually having to click through the selection of dates when I want to pull data, having to click the arrow to go back. - Not being able to push out social posts ...

"Hootsuite to Manage Customer Interactions on Social Media"

What do you like best about Hootsuite? Hootsuite is an effective tool for aggregating and responding to customer feedback on social media channels. What do you dislike about Hootsuite? Hootsuite is limited in what sites it can pull into the tool. What problems is Hootsuite solving and how is that benefiting you? Customer care over social media channels

"Making Social Media Easier"

What do you like best about Hootsuite? Hootsuite is an intuitive, user-friendly social scheduling platform. It is easy to communicate between departments on our needs. I am on the platform daily, looking at data, scheduling posts, responding to messages, etc. We recently added new members and a new company to our team, and they were able to hop on board quickly and adapt to our strategy. It's nice to have a responsive representative there to help and share new features. I also love the ...

"Longtime customer"

What do you like best about Hootsuite? It's easy to use and the platform is consistently working on improvements, significantly as social media platforms change and grow. Great customer service! What do you dislike about Hootsuite? Occasionally, scheduled posts drop, and this is especially inconvenient on weekends. What problems is Hootsuite solving and how is that benefiting you? Scheduling posts; planning content ahead; collaborating with teammates. These are all time-savers.