Hootsuite Reviews in August 2026: User Ratings, Pros & Cons

"Good but could get better"

What do you like best about Hootsuite? The analytics, workflow (validation functions) and content planner. What do you dislike about Hootsuite? The lack of data for certain platforms. Not quite sure if Hootsuite Impact is worth it. What problems is Hootsuite solving and how is that benefiting you? Centralizing all social media analytics in the same place, thus saving time.

"Hootsuite Enterprise user for over 7 years"

What do you like best about Hootsuite? Working for an media organization with many social channels early on, Hootsuite allowed us to pull everything together, collaborate with each other and develop an overall social media strategy. What do you dislike about Hootsuite? New features like Impact and Analytics can often be too complicated to use. And we've always had issues with posting some types of content or tagging because of 3rd party restrictions. What problems is Hootsuite solving and ...

Their customer service is unresponsive

Their customer service is unresponsive. The excuse given is that they have a large number of support tickets coming in. Well, perhaps if they talked to paying customers voice to voice on the phone, problems would be resolved faster. They charged us $1300 and I never authorized it or wanted to renew. This is an unacceptable business practice. They have not gotten back to me yet after requesting a refund.

HootSuite went from $125 a year to…

HootSuite went from $125 a year to almost $700 a year in no time. Then, when we tried to cancel they billed us for the full yearly amount, not once but TWICE! We can't get away from the charges! Stay away from them, you can't call, chat or email to get an answer from anyone. Also, Facebook blocks any post posted through HootSuite from being boosted.

"A Social Media Game Changer!"

What do you like best about Hootsuite? It's the all-in-one place to manage all your social media channels for your business. What do you dislike about Hootsuite? The only downside is when videos don't upload when you've scheduled content for weeks in advance. What problems is Hootsuite solving and how is that benefiting you? Maintaining brand consistency. The content library has allowed us to take full advantage of this across our club accounts.

"Incredibly intuitive and easy to learn social scheduling platform"

What do you like best about Hootsuite? - Easy to navigate around the platform, became second nature to me incredibly quickly - Vast amounts of training courses and certifications available to get yourself up to speed - Impressive analytics capabilities, cross-platform comparison and reporting What do you dislike about Hootsuite? - Limited by API of social platforms, i.e. despite having Twitter Blue, I'm limited to 280 characters in Hootsuite - Scheduled posts sometimes fail to go live when ...

"Hootsuite - The easiest social media management tool"

What do you like best about Hootsuite? Hootsuite is still the easiest social management tool that I have used. Granted I have used 2, another is Oracle SRM but this is still the better one. It is highly intuitive, easy for new users and most of the features are self-explanatory. What do you dislike about Hootsuite? Since Hootsuite is easy to use sometimes it is the downside of it. The features are limited in terms of reporting. There are also times that there are bugs or failure in posting ...

"Absolutely game changing!"

What do you like best about Hootsuite? Hootsuite is just the best tool for digital marketers wanting to streamline social media efforts. It changes how you work - but in the best way possible! I don't have to go though each social media platform to monitor, post, and analyze. It's all in one place! What do you dislike about Hootsuite? Downtimes are a given - which can honestly be inconvenient, especially if you have urgents. But it is understood that it's needed to improve the overall ...

"A great tool yet with minor frustrations"

What do you like best about Hootsuite? For general social media management and community management, Hootsuite excels, especially through Streams, Planner and Inbox features. What do you dislike about Hootsuite? Perhaps it is due to having higher expectations than what we should but from native data to that available in Hootsuite, the difference was sometimes too significant. What problems is Hootsuite solving and how is that benefiting you? One-stop tool for all the local and regional ...

"Social Media Analytics"

What do you like best about Hootsuite? Hootsuite is great for compiling internal reports for our partners on all of our social media channels. It's powerful and ways to use and has a plethora of options to tailor to your own needs. What do you dislike about Hootsuite? It can be clunky sometimes and because there are so many options and data points it can be a little overwhelming to find exactly what you're looking for in the database. What problems is Hootsuite solving and how is that ...