Hootsuite Reviews in June 2026: User Ratings, Pros & Cons

Their customer service is unresponsive

Their customer service is unresponsive. The excuse given is that they have a large number of support tickets coming in. Well, perhaps if they talked to paying customers voice to voice on the phone, problems would be resolved faster. They charged us $1300 and I never authorized it or wanted to renew. This is an unacceptable business practice. They have not gotten back to me yet after requesting a refund.

HootSuite went from $125 a year to…

HootSuite went from $125 a year to almost $700 a year in no time. Then, when we tried to cancel they billed us for the full yearly amount, not once but TWICE! We can't get away from the charges! Stay away from them, you can't call, chat or email to get an answer from anyone. Also, Facebook blocks any post posted through HootSuite from being boosted.

"Hootsuite - The easiest social media management tool"

What do you like best about Hootsuite? Hootsuite is still the easiest social management tool that I have used. Granted I have used 2, another is Oracle SRM but this is still the better one. It is highly intuitive, easy for new users and most of the features are self-explanatory. What do you dislike about Hootsuite? Since Hootsuite is easy to use sometimes it is the downside of it. The features are limited in terms of reporting. There are also times that there are bugs or failure in posting ...

"Incredibly intuitive and easy to learn social scheduling platform"

What do you like best about Hootsuite? - Easy to navigate around the platform, became second nature to me incredibly quickly - Vast amounts of training courses and certifications available to get yourself up to speed - Impressive analytics capabilities, cross-platform comparison and reporting What do you dislike about Hootsuite? - Limited by API of social platforms, i.e. despite having Twitter Blue, I'm limited to 280 characters in Hootsuite - Scheduled posts sometimes fail to go live when ...

"A Social Media Game Changer!"

What do you like best about Hootsuite? It's the all-in-one place to manage all your social media channels for your business. What do you dislike about Hootsuite? The only downside is when videos don't upload when you've scheduled content for weeks in advance. What problems is Hootsuite solving and how is that benefiting you? Maintaining brand consistency. The content library has allowed us to take full advantage of this across our club accounts.

"It is useful to plan your posts in advance"

What do you like best about Hootsuite? You can plan your posts in advance in one single space instead of posting natively on each platform. I like that I can go back to a certain date to review the posts. What do you dislike about Hootsuite? The fact you cannot tag individuals and you cannot upload pdfs on LinkedIn. What problems is Hootsuite solving and how is that benefiting you? Creating a social media strategy and being consistent across all platforms

"A great tool yet with minor frustrations"

What do you like best about Hootsuite? For general social media management and community management, Hootsuite excels, especially through Streams, Planner and Inbox features. What do you dislike about Hootsuite? Perhaps it is due to having higher expectations than what we should but from native data to that available in Hootsuite, the difference was sometimes too significant. What problems is Hootsuite solving and how is that benefiting you? One-stop tool for all the local and regional ...

"It's a good experience but need Hootsuite more enhancement"

What do you like best about Hootsuite? Learning and using it in customer care and engaging with the customers is straightforward. So my team can work efficiently on the tool to reply to our customer's inquiries and complaints. also, the App is a very helpful addon as I can handle the incoming while not having my laptop What do you dislike about Hootsuite? The least helpful thing, from my point of view, is the reporting and analytics metrics. Hootsuite missed a lot of performance metrics, ...

"Best Social Media Management Software!"

What do you like best about Hootsuite? Hootsuite helps ensure that all of my social media posts are well-scheduled and on track by giving me an in-depth analysis of the metrics per post. It is also helpful for us that they can provide competitor analysis which gives us a unique idea of how we can execute our social media strategies. What do you dislike about Hootsuite? The interface can still be improved to help new users become familiar with the software's features. It would be helpful if ...

"Hootsuite"

What do you like best about Hootsuite? All in one platform where we create, schedule, publish, and manage social content across different social media channels. Aside from this, we can maximize the impact of social marketing with real-time measurement and insights across networks. What do you dislike about Hootsuite? Lots of bugs lately and some of the social media channels gets disconnected. What problems is Hootsuite solving and how is that benefiting you? It's a great help in ...