Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Nice for organization but few glitches"

What do you like best about Hiver? I really love how we are able to keep organized throughout the day and assign messages to different team members! Helps keep workflow and our team running smoothly! What do you dislike about Hiver? It tends to be delayed with our messages coming through all the time or the numbers on the side of the page are not accurate- can be confusing and a bit annoying for us and our customers when they don't hear back as quickly! What problems is Hiver solving and ...

"Hiver helped our teammates get organized!"

What do you like best about Hiver? Hiver has streamlined our inbox! We used to have to respond to every single email with "done" so everyone else knew that it was taken care of, and Hiver made it so we didn't have to do that anymore! What do you dislike about Hiver? Some of the features are behind a paywall. We get it; it is a business and to keep offering an incredible product there definitely needs to be levels of service. What problems is Hiver solving and how is that benefiting ...

"Superb features for mail and ticketing tool"

What do you like best about Hiver? Logical analysis of team members to analyze the efficiency What do you dislike about Hiver? Nothing much, all the features are up to date. What problems is Hiver solving and how is that benefiting you? For checking the team pending mail and analyzing the efficiency of each team members.

"One of the Best Email Managenet Tools"

What do you like best about Hiver? Hiver Analytics on Users & tagging feature is great What do you dislike about Hiver? Did not find anything to dislike. but sometimes pricing feels a bit high side. What problems is Hiver solving and how is that benefiting you? Responding to querries quickly & team productivity have been enhanced

"Great experience!"

What do you like best about Hiver? The usability of Hiver is unparalleled. It's easy to roll out and learn. We've been using it on our team for over a year, and it makes communicating across a very large Content team super easy. It's super cost-effective. I also really appreciate the attentive customer support. What do you dislike about Hiver? There's not much to dislike about Hiver. The inflexibility of the packages was originally a challenge, but they worked with us on a unique solution ...

"Excellent"

What do you like best about Hiver? Hiver lets us organize our shared mailboxes and distribute workload evenly. It's easy to set up and to use. It also let's us monitor our KPI and help us improve on service to our customers. It allows us to see the last conversation first on an email, which saves time when we don't have to scroll down through the entire thread. We can manage different shared folders and set up rules for each one. The tags and notes, help us also communicate with our team ...

"Effective ticket management tool for the shared inboxes with multiple automatic rules."

What do you like best about Hiver? Workload distribution access with individual performance records. What do you dislike about Hiver? The cost of using different automatic rules is a bit higher. What problems is Hiver solving and how is that benefiting you? While working with shared inboxes, the main challenge everyone faces is workload distribution with tagging of the issues. Hiver is solving this issue with a minimalistic yet attractive UI and automatic assigning based on rules is cherry ...

"Great product"

What do you like best about Hiver? Easy to use - allows my whole team to cover emails easily and monitor efficiency What do you dislike about Hiver? Nothing - works really well. Would like customisable stages perhaps What problems is Hiver solving and how is that benefiting you? Allowing a shared visible inbox solution

"Great Product for Small teams to medium teams"

What do you like best about Hiver? Task assignment and analytics based on the tags assigned. What do you dislike about Hiver? Auto assignment is too costly and should be available in the same solution. What problems is Hiver solving and how is that benefiting you? I have a team of 13 people and I am easily able to manage their tasks using a shared email inbox which helps me analyze and assign each user tasks specifically.

"New user to Hiver and really like the functionality it offers for managing team members"

What do you like best about Hiver? It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. What do you dislike about Hiver? Learning curve if team members are not familiar with google and hiver, can be a learning curve. Getting customers to send to Hiver email instead of individuals can also create confusion. What problems is Hiver solving and how is that benefiting you? Managing workflow and ...