Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Excellent experience"

What do you like best about Hiver? I love the ability to assign emails and tasks easily with using hiver individually. What do you dislike about Hiver? everything seems to work great with Hiver. What problems is Hiver solving and how is that benefiting you? We solve billing issues and variance issues our customers have while using Hiver.

"Life Saver!"

What do you like best about Hiver? I love that Hiver allows departments to assign emails for clear ownership. There are also many collaboration tools that are extremely helpful! What do you dislike about Hiver? There are not many downsides to using hiver. There are so many settings you can change so your teams specific needs are being meet. What problems is Hiver solving and how is that benefiting you? Hiver allows us to share an email address, with clear ownership of specific emails. Hiver ...

"Hiver is very effective and helps me organize my work everyday."

What do you like best about Hiver? it is very intuitive and simples to use. What do you dislike about Hiver? There is nothing in particular that I dislike on the platform. What problems is Hiver solving and how is that benefiting you? The task management between my colleague and me is more accessible every day with this platform.

"A user friendly and effective email management software which has all the features you need"

What do you like best about Hiver? The software is easy to use and has plenty of features to help manage customer service and sales emails swiftly an effectively. It also helps to distribute the workload. What do you dislike about Hiver? I would like to be able to see what each of my team members have assigned to them in total, without going into each individual inbox. I would also like the ability to assign emails to multiple people or sub-assign them. What problems is Hiver solving and ...

"Makes working with a team smoother"

What do you like best about Hiver? The ability to tag team members in notes directly connected to specific communications. What do you dislike about Hiver? Does not smoothly integrate with Gmail and ends up affecting Gmail filters and labels. What problems is Hiver solving and how is that benefiting you? Sharing communications with colleagues without forwarding.

"Very clever and useful add on to apply to a work email."

What do you like best about Hiver? - Collaberative aspect, seeing the whole team's emails in one space - automation, assigning emails to specific people What do you dislike about Hiver? nothing yet, I'm a new user so maybe I will find something to complain about in the future. What problems is Hiver solving and how is that benefiting you? We can assign incoming emails to people without giving up the collaborative nature of our work

"Really easy to use"

What do you like best about Hiver? Delegating emails and having overall visability on the teams workflow What do you dislike about Hiver? Having to look back if an email has been closed What problems is Hiver solving and how is that benefiting you? Visability over teams workflow

"There's no other option for a shared inbox workflow."

What do you like best about Hiver? It's been seamless for our remote sales team of over 30+ people to manage a shared inbox with the use of Hiver. We struggled a lot when scaling of who owned which thread and forwarding got incredibly messy. The team now can't live without it. What do you dislike about Hiver? The shared drafts can be a bit buggy sometimes and you can't include attachments. Also, we've had incidents where private messages have been shared when it detects it should be added ...

"Useful tool with occasional bugs."

What do you like best about Hiver? Super easy implementation to turn your inbox into a real support ticketing system. Works like a charm and I love the ability to create templates for common tickets. What do you dislike about Hiver? We've had it crash a few times which just requires a simple page refresh to fix so not a bit problem. I'd love it if it worked on Mobile too for working on the go. What problems is Hiver solving and how is that benefiting you? Means my team and I can easily see ...

"Great for program emails"

What do you like best about Hiver? We have multiple emails set up for our organizations programs. It's wonderful that we can assign the email to a unique person within the department. I also love that it keeps all my shared in one place so I can see what's assigned to me. What do you dislike about Hiver? I don't get the alerts on my phone like I do with my regular Gmail account. I probably could research the setting to fix that. Otherwise everything is great with the program. What problems ...