Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Very helpful for work"

What do you like best about Hiver? I like that I don't have to sift thought the entire inbox to know what is mine to do, I just need to look at what is mine What do you dislike about Hiver? I haven't found anything that I can think of at the time! What problems is Hiver solving and how is that benefiting you? Too many emails and people that share the inbox. Everyone knows now what is theirs and it only disappears when you mark it completed

"Effecient extension"

What do you like best about Hiver? The mailbox organization, the emails are well distributed What do you dislike about Hiver? We can't open the attached eml files, needed to be opened in native gmail What problems is Hiver solving and how is that benefiting you? Assigning the emails to the correct receipient

"Easy to Use"

What do you like best about Hiver? It is easy to collaborate with colleagues on responses to clients. What do you dislike about Hiver? Sometimes runs slowly when switching between inboxes and emails. What problems is Hiver solving and how is that benefiting you? It allows us to respond to customers and clients faster as we can have auto-responses to common inquiries so we can focus on providing a better service overall.

"Solid solution if you want to use Gmail as a HelpDesk"

What do you like best about Hiver? No significant training is required, and it is easy to implement and deploy. No additional platforms are needed. The interface is intuitive. Good analytics as well. What do you dislike about Hiver? Once emails are added to Hiver, any response is visible to anyone, which can create a privacy concern. There have been occasional glitches with Gmail integration, but they mostly get fixed. What problems is Hiver solving and how is that benefiting you? Deal with ...

"Very good application and ease to use"

What do you like best about Hiver? Very Good app, easy tagging, good assignment management and analytics also very Good. What do you dislike about Hiver? Automated assigning mail having some bug What problems is Hiver solving and how is that benefiting you? Its help to make the email management easy, Shared inbox and a very good for helpdesk

"Very easy to use and makes things easy!"

What do you like best about Hiver? I like that it gives you notifications and keeps you updated. It reopens tickets that may need attention that I have otherwise forgotten about, which is great! What do you dislike about Hiver? The only downside is that it is not free! I love Hiver, so I wish companies or people in general could all afford to use it when they need it. What problems is Hiver solving and how is that benefiting you? Reopening tickets that need attention! I have a terrible ...

"Works very well for our theater"

What do you like best about Hiver? Hiver has been beneficial and a great asset to our all-volunteer 180-seat theater in the round in Annapolis, MD! Specifically, we use it for the box office team. We rotate days throughout any given week on who is monitoring emails. So, if I am not finished with a guest's request, I can tag the person for the next day and reassign to them with a note. Also, when an email comes in for comp tickets for reviewers, I can easily assign them to the volunteer that ...

"Use Hiver for Work"

What do you like best about Hiver? Helpful seeing what others are doing on the same projects so that we don't work on top of each other. What do you dislike about Hiver? I hate how inconsistent it is and it doesnt have all the features that I think a sharing feature like this should offer. What problems is Hiver solving and how is that benefiting you? Solves the guess work of what others are doing on the same projects.

"Hiver is a great tool for smaller companies"

What do you like best about Hiver? I enjoy the simplicity of function when it comes to Hiver. Retrieving, assigning, and responding to emails is very easy with Hiver. I also appreciate that I can close large batches of emails when needed. What do you dislike about Hiver? I can't say there is anything that I currently dislike about Hiver. I believe that the software is functioning the way it should be on a daily basis. I have no complaints! What problems is Hiver solving and how is that ...

"Hiver has helped our team to collaborate and connect tremendously."

What do you like best about Hiver? It is very helpful in collaborating and assigning tasks for our team. What do you dislike about Hiver? Sometimes there are outages which hinders us from some aspects of our work but that is rare. What problems is Hiver solving and how is that benefiting you? Collaborating and assigning projects and tasks