Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Great for email management/team collaboration"

What do you like best about Hiver? Very easy to use. Provides great automation features. Makes email management very easy especially when multiple people need to work on the same email. What do you dislike about Hiver? None. Very convenient to use and provides alot of utility What problems is Hiver solving and how is that benefiting you? We get tons of emails in a day and this software helps us organize, manage, and take action on those emails in a very streamlined manner.

"Helps Organize Gmail Into a Manageable Format"

What do you like best about Hiver? Hiver provides reminders for SLA times on emails. They help by letting you create tags so you can organize your emails. What do you dislike about Hiver? I wish they had software which helped locate exact duplicate emails and close them for you. That would save so much time. What problems is Hiver solving and how is that benefiting you? Hiver allows emails to be opened and closed, or kept pending. This helps track responses incoming and outgoing. This helps ...

"Best email management software we have found"

What do you like best about Hiver? Hiver streamlines our company processes. We are able to delegate work more effectively as well as notifying each other of work that needs to be done. The rules also save us time and prevent unnecessary clutter in our inboxes. What do you dislike about Hiver? The most frustrating thing is using Hiver with a shared company email. If I delete an email in my inbox, it deletes it for everyone and removes it from Hiver. Sometimes, the rules do not apply ...

"Hiver makes life easier"

What do you like best about Hiver? Hiver has helped our team better manage incoming emails and assign emails to members of our team. What do you dislike about Hiver? We would like more customization options with Hiver. What problems is Hiver solving and how is that benefiting you? Responding to emails in our shared inbox has gotten easier and the process has become more efficient after using HIver.

"Hiver is a great shared inbox tool"

What do you like best about Hiver? I love the accessibility we have when using Hiver links and the ability to tag a coworker in a ticket while working through a ticket request. What do you dislike about Hiver? I would love a way to link tickets together more cohesively. What problems is Hiver solving and how is that benefiting you? Hiver is currently housing all of my company’s support inquiries and allowing us a shared inbox to work collectively with my coworkers.

"A team essential"

What do you like best about Hiver? Hiver allows us to work more collaboratively as a team and helps with cover - its great to be connected via Hiver What do you dislike about Hiver? There was a learning curve when setting Hiver up but overall its been a great addition. What problems is Hiver solving and how is that benefiting you? The shared inbox is essential for team cover and open communication.

"Great customer support!"

What do you like best about Hiver? We've had some issues over the last six months. They were solved very quickly with the support chat. They have also had various suggestions that worked! What do you dislike about Hiver? The ease of use, and the visibility among the team. What problems is Hiver solving and how is that benefiting you? We have also been able to use Hiver to cover the live chat via our personal work webpage.

"Productivity Tool"

What do you like best about Hiver? The ability to assign work to multiple people and also see who last worked on a task if there is any confusion. Also the ability to label the type of task properly. What do you dislike about Hiver? Not much, we have an issue where sometimes it will not pick up on an assigned email and add it to the mailbox but not very often. I think the interface and system is almost excellent. What problems is Hiver solving and how is that benefiting you? It solves the ...

"Amazing ticketing and mailing tool with all the advanced features"

What do you like best about Hiver? Logical analysis of team members for depth analysis. What do you dislike about Hiver? Nothing much may be on rarer occasions; it takes time to log in. What problems is Hiver solving and how is that benefiting you? Assigning mail and checking which member has having how much pending mail to resolve.

"User Friendly"

What do you like best about Hiver? Hiver has helped our department reply to emails quicker and in a more organized manner. What do you dislike about Hiver? Sometimes it does not load and it is hard to notice if there are any notes What problems is Hiver solving and how is that benefiting you? Transparency between agents results in a quicker response time. Everyone can see each other's emails so if an agent is out of the office, we can still assist the client.