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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 961-970 out of 1116

AB

Andrew Boodoo

01/30/24

5 out of 5

Muthaiah was very helpful i completed…

Muthaiah was very helpful i completed all my task with his assistance. Excellent service

K

Kevin

01/30/24

5 out of 5

Excellent Work

Pavan was on top of my issue and is following up to ensure problem is resolved in a timely manner.

E

erin

01/30/24

5 out of 5

Arjun solved my layout issue quickly AND taught me something new

Arjun was incredibly effective at not only helping me resolve a few funnel layout issues but also educating me on how to use the platform. Five stars for the service!

PM

PAUL MEYERS

01/30/24

5 out of 5

excellent fast service

excellent fast service, incredible product.

DF

Daniel Forgo

01/30/24

5 out of 5

World-class customer support! Thanks Meera!

World-class customer support! Thanks Meera! I had quite a few technical questions and Meera was able to help me out with everything. She was patient and very supportive. Love the work the team does, thanks a lot guys!!

AB

Antoinette Bolden

01/30/24

5 out of 5

Excellent Service

He was knowledgeable, patient and focused on ensuring that the issue was resolved.

R

Rolanda

01/30/24

5 out of 5

Anam was amazing and so knowledgable…

Anam was amazing and so knowledgable and patient

EY

Eik Ymer

01/29/24

5 out of 5

Karthik was AMAZING

Karthik was AMAZING! After spending all day with 2 other support staff and not getting my issue fixed. It took Karthik about 15 minutes to set me it and all is now working fine! Kudos to Karthik, GIVE THAT MAN A RAISE!!!

JC

Jackson Chen

01/29/24

5 out of 5

the support is excellent

the support is excellent. very responsive

AH

Ayman Hbeichi

01/29/24

5 out of 5

Always get good service from HighLevel!

Date of experience: January 29, 2024

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].