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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 931-940 out of 1116

CH

Christopher Harley

02/02/24

5 out of 5

The system and interface keeps…

The system and interface keeps improving, and the support staff is amazing.

NN

Noman Nasiam

02/02/24

5 out of 5

It was great help Yash Vardhan…

It was great help Yash Vardhan regarding domain Thankyou team high-level !

LZ

Lluís Zardoya

02/01/24

5 out of 5

Arpan was attentive and professional.

Arpan was attentive and professional. Thanks.

PM

Patrik Muehlematter

02/01/24

5 out of 5

Vijay was amazing

Vijay was amazing, precise and fast thank a lot Patrik

CW

Corey W. Hankerson JD EA

02/01/24

5 out of 5

Great customer service

Great customer service. Yash.

JF

JOSEPH F THERIAULT

02/01/24

5 out of 5

Vijay was a great help

Vijay was a great help. Very knowledgeable, efficient and had a solution for me in minutes.

TL

Theron Laudermill II

02/01/24

5 out of 5

Bora was amazing and helped with all my…

Bora was amazing and helped with all my concerns give my boy a raise!

HC

Hannah Chillag

02/01/24

5 out of 5

Teja was awesome helping me out with…

Teja was awesome helping me out with support!!!!!!!! Ten stars!!

NC

Nastasja Colaric

02/01/24

5 out of 5

Very good support from Arjun

Very good support from Arjun! Thank you very much!

AR

Alexander Ramirez

01/31/24

5 out of 5

so good at what he does

Date of experience: January 31, 2024

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].