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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 911-920 out of 1116

JR

Jaqueline Ruloff

02/05/24

5 out of 5

Brandon was very helpful

Brandon was very helpful! :D

MF

Muhammad Faisal

02/04/24

5 out of 5

amazing service ansered all my…

amazing service ansered all my questions vidyut poddar helped me

DN

Dillon Nikolai

02/04/24

5 out of 5

Support is always top notch

Date of experience: February 04, 2024

TS

Tina Servis

02/04/24

5 out of 5

Best Support I've Recieved so Far

He walked me through each issue I was having and even helped me figure out the right way to set up snapshots. Very helpful, patient and knowledgable

DW

DEWACHTERE, WOUT

02/04/24

5 out of 5

2FA Problems

I'm from Belgium and I'm having issues with verifying phone number. Since I can't reach support, I'll need to do it this way and hope I can get a reply to solve the issue since the e-mail of highlevel does not work anymore. Will change review if issue get's fixed. EDIT: Problem has been solved! Quick response by the team. Thanks.

SM

Scalp Micro LA

02/04/24

5 out of 5

Gautham Royal helped me out with all…

Gautham Royal helped me out with all the questions that i had!! thank you !

ZM

zipruanna macklin

02/04/24

5 out of 5

Rahul Joshi Was the best support I've…

Rahul Joshi Was the best support I've had!! He's amazing thanks so much for your help!! god bless!

KP

Kade Platta

02/04/24

5 out of 5

Vidyut would be my #1 pick

Vidyut was insanely helpful, knowledgeable, and enjoyable to speak with. I think our conversation actually made my day. If I ever hired a support team for my company, Vidyut would be my #1 pick and I would have him train all my other support staff. Absolutely incredible.

DK

David Kirkley

02/03/24

5 out of 5

Yash was very helpful and even gave me…

Yash was very helpful and even gave me a surprise snapshot that I wasn't expecting. If you love Highlevel, you know how great free snapshots are!!! Thanks Yash!

AM

Alex Molden

02/03/24

5 out of 5

Arjunsingh was phenomenal in helping me…

Arjunsingh was phenomenal in helping me fix my problem. He was calm, cool, and collected! He's a gem. DNS problems is his jam!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].