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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 761-770 out of 1116

DC

Damian Coelers

02/24/24

5 out of 5

Apurv Singh explained everything…

Apurv Singh explained everything clearly and really fast awsome support!

PA

Peter Anthony Wynn

02/24/24

5 out of 5

Arjun was literally amazing completely…

Arjun was literally amazing completely walked through answered the questyions and walked through the additional questions I was not even aware I would ask ... TY TY TY

JM

JP media

02/24/24

5 out of 5

Benedicta Oronsaye

Thank you Benedicta Oronsaye for the support! Mdae everthing feel super easy. Cheers Joe.

CB

Cassie Beebe Jackson

02/24/24

5 out of 5

Arpitha was able to resolve my ticket…

Arpitha was able to resolve my ticket with amazing tech skills! We had been hard at work trying to resolve for a day or so and she made it happen! Highly recommend-five stars!

MH

Max Humphrey

02/23/24

5 out of 5

Ricky D 12/10 support

Ricky D. helped me lots. problem solving aside he took the time to listen extremely carefully to my issue and helped me move forward in getting the problem sorted in very pleasant and organised way. The service I have experienced throughout using GHL has been good but this was a few steps more and I felt the need to write a review. Thanks Ricky for your above and beyond mentality and I hope I have the pleasure of working with you in the future for any other issues I encounter.

AN

Akhilasfirst Notlikedbsecondha

02/23/24

1 out of 5

Don't pay for High-level

Don't pay for High-level, they are evil organisation. If employees share if they are depressed and binary they will find a reason terminate employee even if have to fabricate false evidence and later if that suicided they don't care, while the employee on the death bed( BECAUSE THEY FORCED TO SIGN PAPER TO SAVE SEVERANCE PAY), even though I contemplated Suicide twice but all they care about their assets, there only care about the assets they will call you 20 times to get the get them back ...

Read more

D&

DAVID & MATILDA AEOLIA

02/23/24

5 out of 5

Arbaaz have a good job !

Date of experience: February 23, 2024

MM

Max McCarthy

02/23/24

5 out of 5

WOW CUSTOMER SERVICE

WOW! The customer support in which GHL provides is next level! Shiva and Rohit were absolutely amazing. They went out of their way to solve my issue as quickly as possible.

SS

SIFTR Sales

02/23/24

5 out of 5

Dheen was amazing and super helpful…

Dheen was amazing and super helpful with the API 2.0 questions I had. Got everything working pretty quick.

BH

Best HRLLC

02/23/24

5 out of 5

Great Service

quick, patient and solved issue

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].