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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 751-760 out of 1116

B

Beth

02/26/24

5 out of 5

Eddy is EXTREMELY helpful and…

Eddy is EXTREMELY helpful and knowledgeable about a huge amount of GHL features.

ST

Stephen Thompson

02/26/24

5 out of 5

Amar was brilliant!

Date of experience: February 26, 2024

RK

Rodney Kelley

02/26/24

5 out of 5

It was a great experience

It was a great experience. The tech was very knowledgeable and professional.

FF

Felicity Frate

02/26/24

5 out of 5

Kalla is my favorite person to speak…

Kalla is my favorite person to speak to! I have been blessed to have been able to chat with him last monday and this monday! He is so extremely helpful and so very kind!

FP

Felix Petzel

02/24/24

5 out of 5

Arjuna skills are blessed from a higher…

Arjuna skills are blessed from a higher force .... golden hands. Very customer centric, supportive and helping.

TK

Tyler Kennette

02/24/24

5 out of 5

Just had a great support call with Adarsh R

Just had a support call with Adarsh R. Very nice guy, solved my problem very quickly. Happily leaving this review.

FT

Fast Track Business Solutions

02/24/24

5 out of 5

She very Helpful and answered all my…

She very Helpful and answered all my questions patient Neomi highly recommend her.

OY

Ohmygymofficial YouTube

02/24/24

5 out of 5

Ashutosh help me to resolve my issue

Ashutosh help me to resolve my issue Very patient, very cool and competent Thanks a lot !

PF

Polly Fleming

02/24/24

5 out of 5

Apurva was wonderful!

Apurva was professional, fun, and answered all of my questions honestly and promptly.

LJ

Luke J

02/24/24

5 out of 5

Great support

Great support, great product, definitely worth it. Vijay was very helpful and knowledgeable when setting up my workflows and product automations.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].