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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 531-540 out of 1116

TF

The Flowers Company

03/28/24

5 out of 5

Lekha was extremely knowledgeable and…

Lekha was extremely knowledgeable and patient with assisting me. my experience with the customer service I received was yop tier and I would recommend this platform to anyone.

VM

Virtual Marketing

03/28/24

5 out of 5

The customer support to integrate Outlook

The customer support to integrate Outlook was exceptional and would not have been able to do it myself.

MS

Mark Spalding

03/27/24

5 out of 5

Venkatesh Kalla

Venkatesh Kalla provided fantastic support by listening to me when I could not explain my problem in "high tech" terms, it's the guy whose car will not run, so tell the mechanic, "it's making a crazy popping noise. Kalla was kind and worked with me to get to the bottom of the issue and resolve the problem. Then, he explained to me what he did to fix the issue.

ZN

Ziv Nissimov

03/27/24

5 out of 5

Sakshi Sonkar helped me configure our…

Sakshi Sonkar helped me configure our website and blog page. Super informative and clear. 5 stars!

JR

Jesse Rayski

03/27/24

5 out of 5

He answered all my questions

Date of experience: March 27, 2024

ZK

Zaid Khan

03/27/24

5 out of 5

Apurva

Apurva, grate service

RF

Rizza Fabula

03/27/24

5 out of 5

Great person

Great person! Very reliable <3

EH

Elizabeth H

03/27/24

5 out of 5

Swati Jha did a great job helping me…

Swati Jha did a great job helping me navigate the Dashboard widget settings, debug when my staff couldn't see their stats, and suggest I submit to the idea board the one thing I wanted that the Dashboard wouldn't do. Thank you!

JD

Jeremy Dylan Creager

03/27/24

5 out of 5

very helpful :) thank you

very helpful :) thank you

BM

Ben Morgel

03/27/24

5 out of 5

Aeraf helped me with porting over a…

Aeraf helped me with porting over a number. easy t work with.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].