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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 501-510 out of 1116

T

TRicks

04/02/24

5 out of 5

great customer support

Date of experience: April 02, 2024

LT

LTG Team

04/02/24

5 out of 5

Lekha was very helpful in helping me…

Lekha was very helpful in helping me troubleshoot issues I have been having. She was patient, understanding and helped me work through the issue. Thanks for your help!

T

theodore

04/02/24

5 out of 5

Dheepika gave me amazing support highly…

Dheepika gave me amazing support highly recommend

TB

Tazio Baker

04/02/24

5 out of 5

Great team behind the scene

Constantly updating and tweaking their software, sometimes too fast for even the support team, but they always go the extra mile to find the answer (Lekha). Great team behind the scene.

AL

Ana Lennyr

04/02/24

5 out of 5

I was amazed how fast Venkatesh KALLA…

I was amazed how fast Venkatesh KALLA helped me out with 2 impossible issues

CP

Corin Parris

04/01/24

5 out of 5

Gutham Royal at GoHighLevel customer…

Gutham Royal at GoHighLevel customer service truly sets the benchmark for exceptional service, earning a well-deserved 5-star rating from me. From the outset, Gutham approached all the technical issues I encountered with the software not just as problems to be solved, but as opportunities to improve my user experience. What stood out was his eagerness to address and resolve each issue, no matter how complex, ensuring that I could get the most out of the software without any hiccups. His ...

Read more

AR

Aaron Rowley

03/31/24

5 out of 5

Vishnu was a great help via live chat.

Vishnu was a great help via live chat. I love gohighlevel to my core. Best platform on the planet

JL

Jonathan Levin

03/31/24

5 out of 5

Vijayakumar S was outstanding service…

Vijayakumar S was outstanding service he should be a team leader, best I've had so far in assistance

ME

Mazen El-Bizri

03/31/24

5 out of 5

Wonderful support from Jabed Khan

Wonderful support from Jabed Khan. He helped me get out of a real pickle. Great help.

K

Kevin

03/30/24

5 out of 5

Love the Customer Service & Support!

Muthaiah and Thoiba were supportive, professional, and attentive. They were knowledgeable and help educate me about the necessary changes. I definitely love their and HighLevel's customer support and team!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].