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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

Are you using HighLevel?

Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 481-490 out of 1116

AE

Ahsan Ejaz

04/04/24

5 out of 5

Lekha is very helpful she joined quick…

Lekha is very helpful she joined quick on zoom with me to help me out! Thanks Lekha Highly recommended!!

EF

Erika Feinberg

04/04/24

5 out of 5

I have so much respect for GHL as an…

I have so much respect for GHL as an operation and the amazing processes and philosophies they've put in place for their support services. My experience with John Thomas was astute and quick resolution of a site I crashed! not an easy quandary, but he fixed it!

BA

Bilal Ahmed

04/04/24

5 out of 5

Sai.sravya is one of the best and…

Sai.sravya is one of the best and intelligent support specialist.

SS

Saud Shahid

04/04/24

5 out of 5

I got a quick response to my query and…

I got a quick response to my query and Lekha was very helpful in resolving it.

JL

Jessica Longdong

04/03/24

4 out of 5

meeting aeraf shaikh was really…

meeting aeraf shaikh was really helpful. he directly answer and show how to solve the problem im having ITS THE BOT you guys need to fix. would've give 5 starts if it wasnt bc of the bot.

SS

Suhail Shaikh

04/03/24

5 out of 5

Highlevel is a great platform with the…

Highlevel is a great platform with the best support.

LM

Live More

04/03/24

5 out of 5

Vishnu was very helpful went above and…

Vishnu was very helpful went above and beyond to help me with ALL OF MY ISSUES. We resolved them on one call. THANK YOUGHL

C

Cam

04/03/24

5 out of 5

Amuthan was great!

Amuthan was great! Very knowledgeable, helpful and patient with my situation.

M

MB

04/03/24

5 out of 5

Awesome Support

Apurva Singh helped me in setting up workflow through his kind support.

BL

Best Life Insurance

04/03/24

5 out of 5

This is the best experience i had with…

This is the best experience i had with go high level Nehal Singh Is the best help i ever had in dealing with the system! This guy is a real PRO at this work! deserve praise :)

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].