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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 461-470 out of 1116

FD

Frank DeVito

04/08/24

5 out of 5

Prachi did great job of walking me…

Prachi did great job of walking me through process

ОС

Оксана Суллар

04/08/24

5 out of 5

As usual perfect customer service

As usual, perfect customer service. Prachi Singh was very supportive and helpful, all my questions were answered

SA

support admin

04/08/24

5 out of 5

I am sincerely appreciative of…

I am sincerely appreciative of Jennica's invaluable assistance as our senior specialist. Her mastery of GHL proved instrumental in resolving my issue, showcasing remarkable intelligence and skill throughout the process. I wholeheartedly believe her exceptional performance deserves recognition, and I would even advocate for a well-deserved raise in compensation.

KW

King Wat Wat

04/08/24

5 out of 5

Gohighlevel surely showed up and showed…

Gohighlevel surely showed up and showed out for me in the most unexpected way and help my business survive..Im forever grateful to this platform

TT

Trish Tolentino

04/07/24

5 out of 5

Very helpful

Very helpful! :)

JL

Jonathan Levin

04/07/24

5 out of 5

Ritesh was extremely efficient in…

Ritesh was extremely efficient in resolving my issue with email setup. Fantastic service. thank you Ritesh

MJ

Muhammad Jamshaid

04/07/24

5 out of 5

Dheen and Maha are savage!

Dheen and Maha are savage, They helped me with the automation errors. They are very knowledgable. overall it was an awesome experience.

LB

Lawrence Belayo

04/06/24

1 out of 5

Amith Pai

Amith Pai, a customer representative closed the ticket for no reason. Please who is the team leader of this guy coach him. His act is detrimental to GHL experience.

BS

Belinda Smith

04/06/24

5 out of 5

Vijay was courteous

Vijay was courteous, supportive and very informative of go higher. Thank you

JV

Jordy Vizuete

04/06/24

5 out of 5

Awesome support with Dheen Azeez

Awesome support with Dheen Azeez! Thank you!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].