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8.5

Spot Score

HighLevel - CRM Software

HighLevel Reviews in June 2026: User Ratings, Pros & Cons

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HighLevel Reviews & Ratings

Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.

  • 24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.

  • Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.

  • Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.

  • Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.

  • Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.

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Showing 421-430 out of 1116

MB

Mark Beale

04/16/24

5 out of 5

AWESOME

Very kind, professional, and fast helping me solve my problem

OD

Oscar Dinesen

04/16/24

2 out of 5

Horrible support system

Horrible support system. Keeps ignoring what you say and tries to send you to a zoom call, even after saying you want to get send a response through email twice.

DG

David Garcia

04/15/24

5 out of 5

Bharath Mohithe was very helpful

Date of experience: April 15, 2024

JP

Jaime Padro

04/15/24

5 out of 5

Excellent

Apurv was excellent, patient, knowledgeable, and above all, very professional. Should be a manager.

RF

Renata Ferreira

04/15/24

5 out of 5

Amazing onboard call

I recently had an incredible onboarding call with Go High Level, and I can't sing their praises enough! The person who assisted me was not only super friendly but also incredibly knowledgeable. Their expertise made the process seamless and enjoyable. Highly recommend!

MB

Mahogany Beatz

04/15/24

5 out of 5

pratik was more than amazing

pratik was more than amazing, I had a major issue and he actually stayed late after work to help me complete my issue. that was major. he saw the complexity of my issue and helped me all the way to the end. that's A+ customer service. I am so happy.

JB

John Bradshaw

04/15/24

5 out of 5

Anam is extremely professional and went…

Anam is extremely professional and went above and beyond my expectations. She deserves a raise.

T

TP

04/15/24

5 out of 5

Lekha was awesome

Lekha was awesome! She was very Knowledgeable and patient. I highly recommend anyone to work with her. What was taking me hours to figure out she figured it out in a few minutes. Thanks Lekha for your awesome service.

C

customer

04/14/24

5 out of 5

Imran was very knowledgeable and most…

Imran was very knowledgeable and most helpful and sorted the issue out quickly and efficiently, thank you Imran!

AM

Aaron Meredith

04/13/24

5 out of 5

I've been a priority support customer…

I've been a priority support customer for over a year now. I manage an agency with over 150 clients who push lots of communication volume through their CRM. To be expected, I do regularly use Priority support to help troubleshoot issues our agency faces on a daily basis. My experience has always been satisfactory, but NEVER above and beyond where I felt I was receiving "Priority" Support. Today that changed. Niveditha (Nivi) took the time to actually LISTEN to my frustrations, not just hear ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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